This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Windows 7 Ultimate (64) clean install on HDX9004TX (2299 Views)
Reply
Top Student
okz00k
Posts: 6
Registered: ‎10-15-2009
Message 1 of 6 (2,396 Views)
Accepted Solution

Windows 7 Ultimate (64) clean install on HDX9004TX

A clean install on my HDX9004TX went virtually incident free with the following exceptions:

 

  • Screen intermittently blanks for a few seconds and notice advises "Display driver stopped responding and has recovered".
    This initially happened with driver installed by Win7(did not record version), I then updated driver to "ATI mobility radeon HD2600XT  v8.632.1.2000 (Aug 09)" but still have with same result.
  • Cannot locate driver for finger touch controls across the top of the keyboard.

Please use plain text.
Teacher
MikeOB
Posts: 128
Registered: ‎07-20-2009
Message 2 of 6 (2,380 Views)

Re: Windows 7 Ultimate (64) clean install on HDX9004TX

Hey okz00k,

 

Great to see you trying Windows 7 (64bit) ultimate on the HDX9004TX!

 

The Quick launch software should be located here:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-56178-1&lc=en&dlc=en&cc=ie&... 

 

This should enable you to get your quicklaunch bar working. On your Display problem would you be able to tell me where you installed th driver ? Was it via the HP website, ATI or via Windows Update ?

 

Also have you tried doing Windows Update to see if there is any driver updates there ?

 

Let me know how the Quick launch software goes.

 

Thanks,

 

Mike

Thanks,
Michael

I am a HP Employee! Woot!
Please use plain text.
Dean
Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 3 of 6 (2,368 Views)

Re: Windows 7 Ultimate (64) clean install on HDX9004TX

Hi,

Uninstall Your current driver and use Ati offiicial drivers:

1. Download MSXML 6.0 from Microsoft. (Default in Vista) - Install.

 

2. Download Mobility Modder here

 

Step 3 is VISTA ONLY

3. Make sure UAC control in Vista is turned off. If you don't know how to do this then read this guide (method 4 is the easiest) or click the "disable UAC" in Mobility Modder.net - please note you MUST reboot after disabling UAC. If you don't want it disabled permanently, you can turn it back on after our mobility tool has finished, but it won't mod the drivers correctly with UAC ON.

 

4. Download desktop drivers (Catalyst Software Suite) from here and click on Motherboard/Integrated Video Drivers and then on Full Catalyst Software Suite for Your system.

 

    Run Catalyst Software Suite but cancel the installation once the driver is extracted.

5. Run Mobility Modder, browse to the driver in C:ATI/SUPPORT/xxxxx/ --> hit modify. Wait until driver is modified.

6. Wait until Install is finished and reboot

Further detail can be found in here

 

** Say thanks by clicking the "Kudos! Star" which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Please use plain text.
Top Student
okz00k
Posts: 6
Registered: ‎10-15-2009
Message 4 of 6 (2,307 Views)

Re: Windows 7 Ultimate (64) clean install on HDX9004TX

Thanks for the help.  SP37799 got me going with the QuickTouch panel.

 

For display issue, I followed Daniel_Potyrala's instructions for ATI Catalyst driver.  I had previously uninstalled the ATI display driver provided in Win7 and installed the latest from ATI.  This time, after uninstalling the display driver again, I applied the Mobility Mod and then installed the modified ATI Catalyst driver.   All went well, however, I still has a screen hang and driver failure message. I has then restarted again and am now monitoring.

Please use plain text.
Top Student
okz00k
Posts: 6
Registered: ‎10-15-2009
Message 5 of 6 (2,299 Views)

Re: Windows 7 Ultimate (64) clean install on HDX9004TX

Display continues intermittently to hang for a few seconds, then blanking for a few seconds then recovering with the "Display driver stopped responding and has recovered" message.
Please use plain text.
Dean
Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 6 of 6 (2,239 Views)

Re: Windows 7 Ultimate (64) clean install on HDX9004TX


okz00k wrote:
Display continues intermittently to hang for a few seconds, then blanking for a few seconds then recovering with the "Display driver stopped responding and has recovered" message.

Situation for sure looks like that. You can't do anything on Your computer for a while and then screen is black for a second and after that You can do everything again on Your computer. Right?

 


This error usually means then Your motherbaord is overheated. Normally there will be BSOD but Ati software react on that problem by reseting graphic card.
Check Your temps with Lavalys Everest or HwMonitor .
If temps will be to high use compressed air such as this and clean out all the vents with it. Laptop must be switched off and without battery.

Minimum once per year I always recommend manual clean of heat sink and fan. You may try to do it also if compressed air won't help.

 

How to do it check Your service documentation here. Do it only on Your own if You can do it and You if don't have warranty on it.

If You still have warranty don't clean it manually on Your own because You will loose it.

 

** Say thanks by clicking the "Kudos! Star" which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Please use plain text.