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07-09-2009 10:18 PM
Alright, I did all this and faxed my proof of purchase to the given fax number, and I haven't received a reply yet.
And as part of the e-mail from before,
"We will send you an email when we have confirmed your eligibility via your proof of purchase. We will send you another email notification once we ship your order. We will also post updates on our Windows 7 website in regards to the availability date of the upgrade kit
at link removed."
I haven't received this e-mail, anyone know when I might get it?
Solved! Go to Solution.
07-10-2009 08:57 AM
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
10-28-2009 12:02 PM
I just discovered today that my upgrade kit may take up to 60 days to arrive. After fulfilling the various requirements in order to obtain this upgrade, I must say that the prospect of having to wait that long is disappointing. I don't recall seeing any of this information displayed on the free upgrade signs attached to every PC in the store where I purchased my laptop in early September. Nor did I realize I'd be dealing with a third party fulfillment house- the sort of organization that tech companies often use to process mail-in rebates that usually make a customer wait three months to get $20 back (I once waited more than four months to get $10 back).
The fact that Christmas might be nearly upon us and I could still be waiting to receive my upgrade is stunning. I suppose HP and the various other PC makers view these wait times as acceptable- their customers, however, might not share that opinion. I certainly don't. It's 2009 folks- manufacturers have had months, if not years, to prepare for this rollout. The pleasant woman I spoke to from the fulfillment house told me they've been processing upgrade orders since the end of June. If that is indeed true, how is it that I could still end up waiting 2 months to receive mine when this operation has been underway for four months? Did they not know they'd be busier after October 22? Where was the planning and preparation?
Given the size and scope of the Windows 7 launch, one would assume (perhaps incorrectly), that enough resources would be allocated in order to ensure that customers eligible to receive the upgrade would receive their package in a reasonable amount of time (2-3 weeks). Stretching the window to 60 days is inexcusable, and leads me to believe that by passing the responsibility to a third party, the manufacturers have essentially said, "don't ask us, it's not our responsibility." I'm sure that once the deal was signed the manufacturers haven't spent a day thinking about it, even though thousands of their customers, like me, have been consigned to this ridiculous process.
I guess the old saying is true- once you hand over your money, you're on your own.
I look forward to spending my Christmas holidays installing and configuring Windows 7.
11-09-2009 09:11 AM
The Windows 7 upgrade, handled by Arvato, has been a complete fiasco. In the past 30 days, I bought 2 high-end HP laptops plus some HP peripherals - in other words, I was a regular and loyal HP customer. In this economy, businesses should be trying to retain customers but HP really dropped the ball with this upgrade program.
Now it's time to start my Christmas shopping and I will NOT be ordering computers, printers and other peripherals from HP this year. HP has to know they are driving away their most loyal and longtime customers.
If anyone from HP is monitoring this forum, search "Arvato" on these boards and see what your customers are saying about this catastrophic upgrade program. It's a nightmare and the other computer manufacturers are doing a MUCH better job at handling this.
FIX THIS NOW!
11-13-2009 09:00 AM
Good Luck..I've been accepted for weeks. yesterday they told me 6-8 more weeks. The problem is HP sold this HP should back it , NOT ARVADO. This was a lost leader sales trick and therefore completely unacceptable. Nowhere on my sales order does it say that Windows 7 would be outsourced.
Is there a decent company out there? I swear to G__. I will by an Appple next time
11-15-2009 11:27 AM
and thanks to Arvato they took my money and not sending Windows 7 since last 2 months. They are cheater.
God bless HP
11-18-2009 10:56 AM
11-19-2009 03:53 PM
11-19-2009 04:22 PM
HP desrves all the credit for this Lost Leader, bad promotional, Baited Switch. They sold it. They should guarantee it.
Not many choices out there.
I will go Apple from here on out.
HP you lose one more customer!