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Printer installation under Windows 8 Consumer Preview
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PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 11 of 20 (3,540 Views)

Re: Printer installation under Windows 8 Consumer Preview

Dft8,

 

So I can get a better understanding of your situation could you let me know

 

1. How are you attempting to install this network or usb.

2. When you look in Devices and Printers does it show your printer there?

3.  FYI you should not use the Windows 7 software to install this printer in Windows 8.

I was an HP employee

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Top Student
dft8
Posts: 6
Member Since: ‎03-10-2012
Message 12 of 20 (3,538 Views)

Re: Printer installation under Windows 8 Consumer Preview

 

I have tried to installed using the windows 7 driver without success, then I tried using the add a device and printers option of windows through network and usb, windows finds the printer and it adds it to my list of printers but the it does not work tough. So I am confused!! Thanks for the help

I inserted an image so you can see how the printer appears but in the status it says driver error.

 

 

devices.JPG

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 13 of 20 (3,536 Views)

Re: Printer installation under Windows 8 Consumer Preview

dft8,

 

   So if you go into your devices and printers and select advance printer setup does it find your printer and if it does and you select your printer and select next what happens?

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
dft8
Posts: 6
Member Since: ‎03-10-2012
Message 14 of 20 (3,535 Views)

Re: Printer installation under Windows 8 Consumer Preview

[ Edited ]

Ok, I was not doing it through the advance printer setup, I was just trying to add it through the add devices and printers option, Now I just did it with the advance printer setup option  and add the officejet6600 class driver for my officejetj4680c printer, and it works perfect, finally I can print again, thanks a lot for your help, now I have another question, how do I get I driver to be able to use the scanner, because before I used to do it with the HP solution center software. Thank your again.

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 15 of 20 (3,530 Views)

Re: Printer installation under Windows 8 Consumer Preview

At this time the only way the scanner will work is if your connected USB, if your network you can only print.  If your usb you will have the scan option from the printer icon in Devices and Printers or you can use Windows Fax and Scan.

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Honor Student
whbyrd
Posts: 3
Member Since: ‎05-02-2012
Message 16 of 20 (3,204 Views)

Re: Printer installation under Windows 8 Consumer Preview

How can I get in touch with you

Honor Student
whbyrd
Posts: 3
Member Since: ‎05-02-2012
Message 17 of 20 (3,203 Views)

Re: Printer installation under Windows 8 Consumer Preview

I am having issues with loading my c309g.  Can you help me?

Top Student
Nohcuaf
Posts: 5
Member Since: ‎03-08-2012
Message 18 of 20 (3,200 Views)

Re: Printer installation under Windows 8 Consumer Preview

Bonjour,

J'ai réussi à faire fonctionner tant bien que mal ma photosmart 309g sous windows 8 en utilisant les infos données dans ce fil de discussion mais la solution n'est pas réellement satisfaisante.

JE NE COMPRENDS PAS que HP mette aussi longtemps pour mettre à jour le logiciel dédié alors que de nombreux utilisateurs sont déjà passés à Windows 8.

Honor Student
janiepooh
Posts: 2
Member Since: ‎08-23-2012
Message 19 of 20 (2,578 Views)

Re: Printer installation under Windows 8 Consumer Preview

I am getting bloody mad.  I need help getting these cartridges in.  I lost my last Officejet because of that.  Now I have a 6700 and FOUR that don't want to go in.  I have hit just about all you stuff looking for a demo.

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 20 of 20 (2,564 Views)

Re: Printer installation under Windows 8 Consumer Preview

janiepooh,

 

    Here is a link to a document for installing the ink cartridges on your officejet 6700.  The document also has a video.  Let me know it this helped solve your problem.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03078558&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
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