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Top Student
Nohcuaf
Posts: 5
Member Since: ‎03-08-2012
Message 1 of 20 (4,730 Views)

Printer installation under Windows 8 Consumer Preview

Printer : HP Photosmart Premium C309g

 

OS : Windows 8 Consumer Preview

 

Several times trying to install the printer with last downloaded HP specific software.

Can't install my printer.

Is there a solution ?

It works fine with windows 7

 

Salutations

Nohcuaf

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 2 of 20 (4,662 Views)

Re: Printer installation under Windows 8 Consumer Preview

Nohcuaf,

 

   The C309g does have a Windows update driver in Windows 8.  The functions the printer will have using the driver will depend on how you have it installed on the PC.  This is the functions you should see.

 

Network - Basic print functionality

USB - Basic print funcionality and scan abiltiy

 

If you need help installing this let me know, what I would need to know is how you plan on installing this, network or usb.

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
Nohcuaf
Posts: 5
Member Since: ‎03-08-2012
Message 3 of 20 (4,648 Views)

Re: Printer installation under Windows 8 Consumer Preview

Tanks for tour answer. I'd Like to install my printer for Max features si it would be USB. Thanks to tell me How to do.
Nohcuaf
Top Student
dft8
Posts: 6
Member Since: ‎03-10-2012
Message 4 of 20 (4,580 Views)

Re: Printer installation under Windows 8 Consumer Preview

Hello, I´ve been trying to install my HP Officejet J4680c All-in-One Printer on windows 8 consumer preview with the drivers for windows 7 64bits, but it´s been impossible, is there any drivers that I can use or any suggestion so I can get my printer working, thank you.

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 5 of 20 (4,521 Views)

Re: Printer installation under Windows 8 Consumer Preview

Nohcauf,

 

    If you have Windows update turned on and you connect the usb cable from the printer to your PC and the PC is connected to the internet it will download and install the driver.

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 6 of 20 (4,518 Views)

Re: Printer installation under Windows 8 Consumer Preview

dft8,

 

   Windows 8 has a Windows update driver for your printer(see attached) so if you have Windows 8 setup to update and the pc is connected to the internet it will install the driver, How are you trying to install it?  is it usb or network?

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
Nohcuaf
Posts: 5
Member Since: ‎03-08-2012
Message 7 of 20 (4,498 Views)

Re: Printer installation under Windows 8 Consumer Preview

Bonjour,

J'ai éxécuté les recommandations que vous m'avez indiquées :

Imprimante connectée en USB

Windows update automatique

Connexion Internet ON

 

J'ai fait les essais avec Logiciel HP installé et logiciel HP désinstallé.

 

Dans tous les cas Windows Update me dit : pas de mise à jour disponible.

 

QUE DOIS-JE FAIRE ?

 

Merci

 

Nohcuaf

 

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 8 of 20 (4,497 Views)

Re: Printer installation under Windows 8 Consumer Preview

You can use the add a device in printers and devices.  If you open up printers and devices in the upper left you will see an add a devices and printers button.  Click on it and it will search for any devices or printers on your network, if the printer is connect usb it should also see it.  When it finds it select the printer and select next and it should install the in-OS driver for the printer.

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
dft8
Posts: 6
Member Since: ‎03-10-2012
Message 9 of 20 (4,478 Views)

Re: Printer installation under Windows 8 Consumer Preview

The thing is that the printer is not is not setup at all, I uninstall all the drivers trying to reinstall new ones, I tried to do what you told me, and in fact it seems to install a driver, but it does not work. Maybe is because there are no drivers at all for the printer and I have no drivers to update? I would appreciate any help, thank you.  

 

Top Student
dft8
Posts: 6
Member Since: ‎03-10-2012
Message 10 of 20 (4,475 Views)

Re: Printer installation under Windows 8 Consumer Preview

[ Edited ]

Dot4

The thing is that the printer is not is not setup at all, I uninstall all the drivers trying to reinstall new ones, I tried to do what you told me, and in fact it seems to install a driver, but it does not work. Maybe is because there are no drivers at all for the printer and I have no drivers to update? I would appreciate any help, thank you.  

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