b210 all in one printer paper jam there is no paper jammed in printer but screen says paper jam

[espeir72]

paper jam no paper jammed but screen says paper jam preformed the troubleshoot and no resilt

[-JohnB- · Accepted solution]

hi there, 

Have you tried the steps outlined in this article. If not give them a shot and let us know if it helps. 

Best of Luck!

[kmwrmj]

I know my HP PSC 2410 photosmart is old but she was still working like a champ. All of sudden whenever I go to print something, I get a paper jam error and there is no jam. I can cacel the print in que and the paper comes out which confirms what I just stated that there is no jam. I don't want to buy another printer. I tried the sugesstion to go through the setup but the option is not there for me to complete the steps so I am back at square one.Is there something else I can try?

Tks!

[-JohnB-]

Hi there kmwrmj,

Try the steps in this article. At a point the directions will also take you through checking for a carriage jam if the error does not go away. Follow them through and let us know if it helps.

Best of Luck!

[prof66]

My printer says paper jammed but no paper is jammed and paper is in properly.

[-JohnB-]

prof66,

What printer is this for and what operating system are you using?

[pw-m]

A paper jam message occurs when there is no paper jammed in printer; screen says paper jam. The jam seems related to the message 'ink drying' Once ink is 'dry', printer attempts to continue printing but the page is sucked back into the printer causing a jam. Mine is a new digital system (2011) . I have tried to work with the advice issued for a b210 but as soon as I tried printing again after following all the steps in the video, the problem returned. Thanks for any help you can give. 

[-JohnB-]

Hi there pw-m,

Could you provide the community with a little more information to help narrow troubleshooting? Forgive me but it is a little unclear as to the model number of your printer. Are we using the b210 like above or a different printer? Additionally what operating system are we using and can you provide any information about the paper type being used?