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04-19-2012 06:07 AM
I have tried installing the printer but when i plug the usb in it just tells me that a printer is connected but I am unable to actually print any documents with it.
05-03-2012 03:32 AM
When i first plugged in the printer via usb it attempted to install the drivers, it never actually said if these were complete. Whenever I plug the printer in now it realises a printer is connected but I am not allowed to print with it on microsoft word or any other program
05-03-2012 03:37 AM
Is the printer listed correctly in the printer options?
Is it shown as a printer device, but you can't choose it?
05-03-2012 04:45 AM
I've just managed to fix the problem. I think the issue was that when it was first plugged in via usb it didnt install correctly, so depsite recognising the printer it wouldnt allow me to print. I removed the device from 'printers and devices' and reinstalled the printer, it now works fine. thanks for your help.