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hp photosmart c3180 wont work with windows 8 consumer preview (1353 Views)
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Student
dan_will
Posts: 3
Registered: ‎04-19-2012
Message 1 of 5 (1,353 Views)

hp photosmart c3180 wont work with windows 8 consumer preview

I have tried installing the printer but when i plug the usb in it just tells me that a printer is connected but I am unable to actually print any documents with it.

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PhD Student
vnyga
Posts: 1,457
Registered: ‎05-17-2011
Message 2 of 5 (1,258 Views)

Re: hp photosmart c3180 wont work with windows 8 consumer preview

Have you installed the delivered drivers?
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Student
dan_will
Posts: 3
Registered: ‎04-19-2012
Message 3 of 5 (1,256 Views)

Re: hp photosmart c3180 wont work with windows 8 consumer preview

When i first plugged in the printer via usb it attempted to install the drivers, it never actually said if these were complete. Whenever I plug the printer in now it realises a printer is connected but I am not allowed to print with it on microsoft word or any other program

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PhD Student
vnyga
Posts: 1,457
Registered: ‎05-17-2011
Message 4 of 5 (1,255 Views)

Re: hp photosmart c3180 wont work with windows 8 consumer preview

>When i first plugged in the printer via usb it attempted to install the drivers
Is the printer listed correctly in the printer options?
Is it shown as a printer device, but you can't choose it?

V.
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Student
dan_will
Posts: 3
Registered: ‎04-19-2012
Message 5 of 5 (1,254 Views)

Re: hp photosmart c3180 wont work with windows 8 consumer preview

I've just managed to fix the problem. I think the issue was that when it was first plugged in via usb it didnt install correctly, so depsite recognising the printer it wouldnt allow me to print. I removed the device from 'printers and devices' and reinstalled the printer, it now works fine. thanks for your help.

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