HP Support Forums
Join in the conversation.
05-09-2012 10:40 AM
Hey anhai. Im not quite sure I understand the issue properly. Are you stating that the computer does not recognize the printer when you plug in the USB cable? If so be sure you are not using a USB hub. Also try another USB port on the computer to see if it could be a faulty port.
Could you tell me the exact error you are receiving?