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Honor Student
Posts: 2
Member Since: ‎08-12-2014
Message 1 of 3 (242 Views)

display driver stopped working

I have the HP Omni 10 5620 tablet running Windows 8.1.  Whenever I connect it to an external monitor thru HDMI (I have a micro HDMI to standard HDMI adapter cable), within minutes I get "Display Driver Stopped Working"  and it causes a flicker on my screen and sometimes within a minute my tablet gets the BSOD with various errors.

 

What can I do to alleviate this?  I need to be able to run the dual monitor system like this.

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HP Support Agent
Posts: 9,659
Member Since: ‎08-31-2013
Message 2 of 3 (212 Views)

Re: display driver stopped working

Hi @Paramount_Mktng, welcome to the HP Forums. I understand HDMI out is causing driver crashes, and BSODs. First try to recreate the issue after a clean boot. If it stops happening after that, then one of the items disabled was conflicting:
How to perform a clean boot in Windows

Make sure you have all of the latest updates available:
Updating Drivers and Software with Windows Update (Windows 8)

If it still persists, you can try troubleshooting outlined here:
Computer Locks Up or Freezes (Windows 8)


Let me know how it turns out.

TwoPointOh
I work on behalf of HP



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Honor Student
Posts: 2
Member Since: ‎08-12-2014
Message 3 of 3 (208 Views)

Re: display driver stopped working

I have actually tried all of the solutions you suggested with no resolution.

I called HP support and I am receiving a replacement tablet on Friday via FedEx.

Thanks for the info.
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