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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2016 09:24 PM

HP Recommended
Product: HP pavilion 15 laptop
Operating System: Microsoft Windows 10 (64-bit)

My daughter told me  the touchscreen stopped working on the HP Pavilion 15. I am out of warranty. I have tried all the HP support  page..... http://support.hp.com/us-en/document/c03488148  and selected the "Screen does not respond to touch or  responds intermittently" I tried the hard reset, the full shutdown,the enable the touch screen in device manager, the reinstall driver in device manager,  basically I tried all except the HP system recovery....

 

Does anyone have a suggestion? it has not been dropped or nothing spilled on it. The screen is in perfect condition no cracks..... 

 

any suggestions would be appreciated  thanks!

3 REPLIES 3

‎10-21-2016 10:26 PM - edited ‎10-21-2016 10:27 PM

HP Recommended

Hello @Howie311,

 

You didn't mention the full model number so I cannot lookup drivers to see whats available.

I can see if there is one if you post that info.

 

Did this happen recently after one of the big MS updates?

Several people have had this issue after the roll out.

 

Looks like you have done about all you could do so far.

Most of the touchscreen laptops from the past few years utilize Microsoft's generic built in touch screen drivers now.

If doing a Factory Reset fixes the issue, then it would lead us to believe it was a Microsoft update issue.

 

 

 

 

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‎10-22-2016 11:01 AM

HP Recommended

@Photoray002  

 

 I believe the full number is J9H81UA#ABA 

 

Model is HP Pavilion 15 notebook PC

 

System ID 227E

 

 

If that's not correct please instruct me where I can locate the info...Thanks

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‎10-22-2016 11:12 AM

HP Recommended

OK Thanks.

 

Here are the drivers listed for your HP 15-p157cl.

HP Software and Driver Downloads

 

There are no touch screen drivers listed, so it is relying on the built in drivers from Windows.

If your system is fully updated and the screen is not responding, you may have to do the factory reset after all.

 

 

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