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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2017 02:04 AM

HP Recommended
Product: Elitepad
Operating System: Microsoft Windows 8 (32-bit)
Hiya guys. I own an HP elitepad which I've had for about 2 years & until yesterday all was working fine. Now when I turn it on its coming up that the product info is not valid saying the system board info is missing or invalid.
I have tried everything I can think of but to no avail. I have tried a hard reset but nothing seems to work.
I don't understand why it's suddenly come up with this when it was working fine the day before.
I know it's running Windows 8 but no idea if it's 32 bit or 64 bit
47 REPLIES 47

‎03-28-2017 03:21 AM

HP Recommended

Hello @AndyCov6470

 

Could you tell us the full model or product number please so we can help you more accuratley?

Should be on the bottom somewhere.

Also be specific on the error message it gives.

 

Thanks.

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‎03-28-2017 03:29 AM

HP Recommended
Hiya Photoray

It says HTNN-C75C is that what you after?
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‎03-28-2017 03:31 AM

HP Recommended
The error is says it that the product info is missing or invalid then it lists the model no, product no, CT number all of which are blank.
At the bottom of the screen it says press enter to continue however when you do the blue HP symbol comes up & the white dots just keep going around in a circle
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‎03-28-2017 03:38 AM

HP Recommended

That doesnt sound right. I cannot pull up anything with that code.

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‎03-28-2017 03:39 AM

HP Recommended
Oh right OK I will go look at what's on the bottom of it
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‎03-28-2017 03:44 AM - edited ‎03-28-2017 03:45 AM

HP Recommended

Also, can you boot into the bios and run the HP Diagnostics tool to see if you have a bad hard drive?

Run the diagnostics with the power cord plugged in.

 

http://support.hp.com/us-en/document/c00849402#bios

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‎03-28-2017 03:48 AM

HP Recommended
I ran diagnostics on it last night & it came up all OK
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‎03-28-2017 03:51 AM

HP Recommended
Model No is HSTNN-C75C
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‎03-28-2017 04:22 AM

HP Recommended
Can you help??
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