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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 09:24 AM - edited ‎04-26-2017 09:28 AM

HP Recommended
Product: ProBook 4430s
Operating System: Microsoft Windows 7 (64-bit)

Hi there,

 

I have Probook 4430s with windows 7 ultimate 64 bit and i have some problem with it, that is :

 

 

Qualqom atheros ar3011 bluetooth 3.0 adapter

Location : Port_#0006.Hub_#0004

Device status : Windows has stopped this device because it has reported problems. (Code 43)

Hardware ids : USB\VID_03F0&PID_311D&REV_0001
                              USB\VID_03F0&PID_311D

 

 

Teredo tunneling pseudo-interface

Device status : This device cannot start. (Code 10)

Hardware ids : *TEREDO

 

 

Base system device

Location : PCI Slot 2 (PCI bus 35, device 0, function 3)

Device status : he drivers for this device are not installed. (Code 28)

Hardware ids : PCI\VEN_197B&DEV_2393&SUBSYS_167E103C&REV_30
                              PCI\VEN_197B&DEV_2393&SUBSYS_167E103C
                              PCI\VEN_197B&DEV_2393&CC_088000
                              PCI\VEN_197B&DEV_2393&CC_0880

 

 

Base system device

Location : PCI Slot 2 (PCI bus 35, device 0, function 0)

Device status : The drivers for this device are not installed. (Code 28)

Hardware ids : PCI\VEN_197B&DEV_2392&SUBSYS_167E103C&REV_30
                              PCI\VEN_197B&DEV_2392&SUBSYS_167E103C
                              PCI\VEN_197B&DEV_2392&CC_088000                             

                              PCI\VEN_197B&DEV_2392&CC_0880

 

Uknown driver

Location : Location 0

Device status : The drivers for this device are not installed. (Code 28)
                              There is no driver selected for the device information set or element.

Hardware ids : NUSB3\ROOT_HUB30&VID_1033&PID_0194&REV_0004&SID_167E103C
                             NUSB3\ROOT_HUB30&VID_1033&PID_0194&REV_0004
                             NUSB3\ROOT_HUB30&VID_1033&PID_0194

 

Please anyone help me to solve this problem.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2017 09:52 AM

HP Recommended

Hi:

 

You need these drivers...

 

ar3011 bluetooth 3.0 adapter

 

This package contains the driver installation package for the Atheros Bluetooth in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52803.exe

 

Teredo tunneling pseudo-interface...watch this video to fix...It's in Russian but maybe you can figure it out, or google the problem.  You have to manually add the driver from Windows...let me pick from a list of device drivers on my computer....

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/%D0%A1%D0%B5%D1%82%D0%B5%D0%B2%...

 

Base system devices:

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52344.exe

 

Unknown driver:

 

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-26-2017 09:52 AM

HP Recommended

Hi:

 

You need these drivers...

 

ar3011 bluetooth 3.0 adapter

 

This package contains the driver installation package for the Atheros Bluetooth in the supported notebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52803.exe

 

Teredo tunneling pseudo-interface...watch this video to fix...It's in Russian but maybe you can figure it out, or google the problem.  You have to manually add the driver from Windows...let me pick from a list of device drivers on my computer....

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/%D0%A1%D0%B5%D1%82%D0%B5%D0%B2%...

 

Base system devices:

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52344.exe

 

Unknown driver:

 

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54511.exe

Was this reply helpful? Yes No
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