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‎08-08-2015 10:11 PM - edited ‎08-14-2015 03:35 PM

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Successfully did an install of Windows 10, having strange issues and tried a device reset. Took quite some time to get to 100%, and after it rebooted it's stuck at a black screen with a blue box/white text asking to clear the TPM. I cannot make a selection, tapping on the yes or no selections does nothing, yes is currently highlighted in black.

I've tried power + volume up and power + volume down and it always powers up at the same screen.

I'm letting the battery run down now, but if anyone has a suggestion I would appreciate it. Thanks!

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‎08-13-2015 07:11 AM - edited ‎08-14-2015 02:07 PM

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Here's the method that worked for me without an OTG adaptor.

Unplug the device and turn it off. When off, press and hold power, volume +, and volume - for about 5 seconds. That will initiate a bios reload and when done the normal reset procedure for windows 10 will continue.

Good luck!

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39 REPLIES 39

‎08-08-2015 10:23 PM

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If running the battery down does not reset it, you could attach a OTG adapter and USB mouse or keyboard and then you should be able to select the prompt.

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‎08-13-2015 12:05 AM

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I am having the exact problem. 

 

Can anyone help? 

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‎08-13-2015 04:37 AM

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Connect a USB keyboard via a OTG  micro USB. That will allow you to make a choice.  What choice you make is your decision alone. I chose No and have now got Windows 10 that is working fine after some downloads from HP.

 

I hope this helps.

 

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‎08-13-2015 07:11 AM - edited ‎08-14-2015 02:07 PM

HP Recommended

Here's the method that worked for me without an OTG adaptor.

Unplug the device and turn it off. When off, press and hold power, volume +, and volume - for about 5 seconds. That will initiate a bios reload and when done the normal reset procedure for windows 10 will continue.

Good luck!

4 people found this reply helpful
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‎08-13-2015 07:14 AM

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Oh, and don't forget to install all the latest updates for this device from HP, they correct a lot of the problems people have like auto rotation and the start button not working.
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‎08-13-2015 11:07 AM

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Hi mjrtoo2000, could you please clarify the "When off, press and hold power, volume +, and volume - for about 5 seconds." step? 

 

You cannot press volume + and volume - at the same time can you?  Thanks.

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‎08-13-2015 11:15 AM

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Well, yes you can, this procedure worked for me. I wouldn't make it up!

Use three fingers and press down together, that's about as much as I can clarify it.
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‎08-13-2015 11:54 AM

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Yes, now that I tried it with the tablet off, it seems they both can be depressed at once, I will have to try that the next time I need it, thanks.

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‎08-13-2015 10:24 PM

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@mjrtoo2000 wrote:
Successfully did an install of Windows 10, having strange issues and tried a device reset. Took quite some time to get to 100%, and after it rebooted it's stuck at a black screen with a blue box/white text asking to clear the TPM. I cannot make a selection, tapping on the yes or no selections does nothing, yes is currently highlighted in black.

I've tried power + volume up and power + volume down and it always powers up at the same screen.

I'm letting the battery run down now, but if anyone has a suggestion I would appreciate it. Thanks!

It works as what your have described! 

 

Many thanks for sharing this info with us.. 

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