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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2017 03:35 AM

HP Recommended
Product: stream 8
Operating System: Microsoft Windows 10 (32-bit)

i can't reset my tablet by using system recovery as it showing Error code: 0xc0000225, and i'm not able to find any service center at johor bahru, malaysia. 

no body can solve it.

 

WhatsApp Image 2017-02-24 at 12.45.09 PM.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2017 10:52 AM

HP Recommended

You have to delete them all to perform a fresh installation, you will lose any saved data on the tablet of course. The link I referred to is higher up in the thread with the installation instructions, follow that.

View solution in original post

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21 REPLIES 21

‎02-24-2017 05:55 AM

HP Recommended

If the tablet was upgraded from Windows 8.1 to 10, restoring it from the recovery partition by pressing F11 will no longer work.  You would have to boot it from the recovery USB.  If you did not create a recovery USB previously, one could be ordered from HP.  If Windows 10 is already installed on it, you could wipe the disk clean and do a fresh install of Windows 10, instructions are here.

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‎02-24-2017 09:13 PM

HP Recommended

Thanks for help, mine is tablet stream 8, how to connect the USB drive recovery window 10? as the tablet do not has the USB slot?

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‎02-25-2017 08:23 AM

HP Recommended

You need to connect a OTG adapter to the charging port and it converts it to a USB port.  There is more detail in the link above.

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‎03-06-2017 12:14 AM

HP Recommended

I finally got the recovery disk from HP and i bought OTG adapter, let me try and tell you the result soon.

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‎03-06-2017 12:25 AM

HP Recommended

at 1st, im using HP USB recovery disk, and i go to sytem mode press F9, it does show the USB and i select it, it start running it, but still showing error as pic i attached.

error for hp stream 8

and i go download the window 10 ( the link you gave) save into a blank USB. same action, i press F9, but device is not able to detact it. im lost again. what should i do.

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‎03-06-2017 01:42 AM

HP Recommended

got the reply from HP that the recovery disk (window 8.1) is not compatable from that error code. means still can't solve it. 

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‎03-06-2017 08:14 AM

HP Recommended

Did the tablet possibly come with Windows 10 originally so that the Windows 8.1 recovery media will not work on it?  Did HP send you the correct recovery media?

 

You also have the other option that I wrote above:   If Windows 10 is already installed on it, you could wipe the disk clean and do a fresh install of Windows 10, instructions are here.

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‎03-06-2017 08:33 AM

HP Recommended

Yup, tried with 32-bit Windows 10 ISO ( the link you gave, downloaded and save into a blank USB drive) , press F9, but that's no USB selection.image.jpg

It only show os boot manager and boot from EFI file. 

Am I download the wrong media tool?

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‎03-06-2017 08:35 AM

HP Recommended

image.jpg

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