04-20-2017 05:47 PM
04-21-2017 05:42 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
I understand you've attempted a restoration but it isn't completing as it's on a loop,
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Have you attempted any steps on your own before posting on the HP Forums?
Is there a particular reason you've attempted a restoration?
Did you follow through any article to understand the procedure?
In the meantime, please try the steps mentioned on this link: Click here
And Here's a related HP Forums post that seems to have helped others: Click here for the steps.
Please reply with the details for further assistance.
Eager to help!
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I work on behalf of HP
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