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Bluetooth problem pavilion dv3 4395ej (171 Views)
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AlexBi Student
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AlexBi
Posts: 1
Registered: ‎03-17-2012
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Bluetooth problem pavilion dv3 4395ej

‎03-17-2012 07:25 AM

Hi,

 

I have a problem with my bluetooth device, I recently installed a brand new windows 7 professional 64 bit os (genuine of course - not the one that came with my laptop), I had updated all of my drivers, and they all seem to be working fine, except for my bluetooth device which shows "bluetooth FCC ID: N\A" in bios and "not connected" in hp support assistant.

I tried to search the forums a bit, and I noticed that some people have an option to switch on their bluetooth adapter via the support assistant (?) This option is not available for me.

In addition I tried every single network driver from this list http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=he&cc=il&dlc=he&sw_lang=&product=5179... - didnt fix my problem.

Also, when I try to install http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-90388-1&cc=il&dlc=he&lc=he&... I get "bluetooth hardware must be switched on to run this setup package".

Any suggestions?

The product was purchased in Israel - hp pavilion dv3 4395ej http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03065166&lc=en&cc=us&destPage=document&dlc=en&j...

 

Thanks in advance!

Alex.

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