HP Support Forums
Join in the conversation.
12-08-2010 02:52 PM
Installed fresh copy of windows 7 pro
Everything works well, but no wireless signals being picked up, I've downloaded every single network driver for the
CQ62-19WM and after installing/restarting still no signals are picked up, and the network adapter in device manager is showing as unknown. Any idea what driver I need to install/missing?
12-08-2010 03:12 PM - edited 12-08-2010 03:13 PM
Please go into your device manager, click on the unknown network controller. Click on the Details tab. Where it shows Device Description, drop down on that and select Hardware ID's (second on the list).
Post the first string of characters you see. The VEN is the manufacturer of the device. The DEV is the specific device. We can enter the letters and numbers that follow the VEN and DEV in a database and hopefully identify the WLAN card you have and provide a link to the drivers.
Please also let us know if it is the 32 or 64 bit edition of W7 Pro you installed. 32 bit drivers don't work on 64 bit operating systems and visa versa.
12-08-2010 03:30 PM
Thanks for the quick response paul, here is what I see
There are three more lines below the first, let me know if you need these
The version of windows 7 Pro I installed is 64bit
12-08-2010 04:11 PM
After installing and restarting the computer, there is no longer hardware issues in device manager.
But I'm still not able to get any signals, I know for a fact there are many signals in my neborhood, including my wireless signal. The wireless light on f12 is blue, not amber. Any idea what could be the problem? Might it be because i'm running pro and not home?
12-08-2010 04:42 PM
That shouldn't matter. Did you open the network and sharing center control panel? Do you have an SSID you want to connect to? Is there wireless security assigned?
You have to enter a security key normally to access a wireless network.
If you have a blue wireless light and no longer have the missing drivers, you should be able to connect.
You may want to watch this video on how to connect to a network in W7:
12-08-2010 06:03 PM
No connections come up when doing this, it just says "no connections are availible", when in fact there are 4-5 including mine.
Note, before reformating the internet worked fine, and there were 4-5 connections showing up at all times, anywhere in the house. Now there are 0, no matter where I am.
12-09-2010 04:54 AM
Wow. That is interesting.
I don't know what to tell you.
If the radio was disabled, I would imagine your blue light would not be on, but it is. Is there any setting in the network menu that concerns network discovery? I'm not at a Windows 7 PC right now.
I have W7 Pro x64 on my nc6400 notebook, and all I did was load it and connect to the internet. I'm pretty sure there is some kind of setting about network discovery...If there is, I would enable the setting if it is disabled and see what happens.
12-09-2010 06:45 AM
After running wireshark, it seems network discovery is enabled, and everything should be working fine, yet no connections..
I was talking to one of the tech support workers on the phone, and they explained its a issue with the OS, and the software compatibility, basicly the drivers are ment for windows 7 home premium and not pro.
I don't see how that would matter, but he says I need to purchase the restore cd's to fix this problem.
Is there anything else I could try to fix this? Possible hardware failure?
Should I send the computer in; i'm on a one year warentee.
12-09-2010 06:57 AM
That makes no sense about the driver...The driver link I gave you lists W7 Pro as a supported OS. It could be a hardware problem.
System requirements: Supported Devices and Features
PCI\VEN_10EC&DEV_8171="Realtek RTL8191SE 802.11b/g/n WiFi Adapter"
Microsoft Windows 7 Enterprise 32 Edition
,Microsoft Windows 7 Home Basic 32 Edition
,Microsoft Windows 7 Home Premium 32 Edition
,Microsoft Windows 7 Professional 32 Edition
,Microsoft Windows 7 Starter 32 Edition
,Microsoft Windows 7 Ultimate 32 Edition
,Microsoft Windows 7 Enterprise 64 Edition
,Microsoft Windows 7 Home Basic 64 Edition
,Microsoft Windows 7 Home Premium 64 Edition
,Microsoft Windows 7 Professional 64 Edition
,Microsoft Windows 7 Ultimate 64 Edition