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02-05-2009 11:19 AM
We have a new Compaq Presario CQ60-215DX laptop running Vista.
I was able to hookup to our home wireless network without any problems. The pc software found the network and after supplying the passphrase it immdeiately connected.
Then we went to the office and tried to connect there, although the network is found it will not connect. The troubleshooter instructs me to investigate the router for power, cables etc. The signal strenght indicator is all the way to the top. The office network has many other pc's attached so I am comfortable it is working fine.
The home network is a netgear g and the office is a linksys g.
Why would I be able to connect at one place and not the other? That pretty much rules out hardware failure and even software unless there is a configuration difference, but I cannot find anything that would cause problems.
02-06-2009 01:05 AM
It could very easily be security. That is a prime concern at businesses. Your laptop wireless adapter may not use the same type of secirity settings that your office network router is using. (i.e WPA (TKIP) )
Can others connect with their private laptops at the office or is yours a work provided laptop?
Just for an experiment, use a CAT5 cable and try to connect to the office network. You probably won't be able to connect.If you can't connect with your laptop's wired NIC then it is indeed an network security setting that is most likely preventing you from accessing the wireless network there.
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02-06-2009 03:57 PM - edited 02-07-2009 10:53 AM
We used the old laptop to connect to the wireless router, I've used the same connection settings (WEP with passphrase).
Others are able to connect to the office wireless.
I had a CAT5 that was connected to one of the two routers at the office, it wasn't the one that I was trying to connect to. I can go back and try on the other router though. The networks are alike except for the name of course. One is for the back and one for the front. Each have printers attached and I'm trying to send to a printer on the network that I cannot attach to.
Saturday AM I was able to reset the wireless router and apparently that has resolved the problem as I am now able to access the wireless. Unfortunately I also made some changes in the security center so I am not absolutely positive about it, but it is now working.