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06-29-2012 03:37 PM
So, I have a HP Pavilion dm4 1165dm windows 7 64 bit. Recently, the hard drive died, I was forced to replace it, and opted to do a plain install of windows 7, without hp recovery disks. (Discussed here).
Since then, I haven't been able to turn on the wireless.
I've downloaded and installed all thedrivers hp offers here. I have all the wireless management tools, I think I'm just missing the driver that lets me talk to the wireless card / transmitter? The troubleshooters tell me the wireless capacity or hardware switch is turned off. This machine doesn't have an external switch- you toggle the wireless on and off via the keyboard (fn+ f12). However, the keyboard control doesn't respond when pressed (all the other fn + f<n> keys respond, sound, brightness, etc work however).
Solved! Go to Solution.
06-29-2012 05:09 PM
Please go to the device manager and click on any device needing drivers. Those will be marked with a little yellow ! mark.
If you have one labeled Network Controller with the ! mark, that would be your wireless card in need of drivers.
Occasionally, HP does not have the driver for the model wireless card you have in your PC listed on your PC's support and driver page.
So, please click on the network controller and then click on the details tab. You will now see a Properties drop down list. Select the second item (Hardware ID's).
Post the top string of characters you see in the window. Those will ID the model of the wireless card you have and I will post the link to the drivers you need.
06-29-2012 05:32 PM - edited 06-29-2012 05:42 PM
Should there be a heading labelled "Network Controller" under the device manager? The closest thing I see to that is network adaptors.
There is only one device labeled with the yellow warning !. Under other devices, there is an unkown device with the hardware ID
edit: I appologize, I switched two letters in the id. Fixed.
06-29-2012 06:00 PM - edited 06-29-2012 06:00 PM
If there was no standalone ! item labeled Network Controller, that means one of two things:
1. It is installed and present under network adapters.
2. If it is not present, then something else is wrong--not a missing driver.
Under network adapters is your wireless network card showing up?
There should be two network adapters listed. A wired one and a wireless one.
Post the model # of the wireless adapter.
The driver you need for your HPQ0004 is this one:
06-29-2012 06:29 PM - edited 06-29-2012 06:34 PM
The link you provided does fix the unkown driver. Thanks for that.
Okay, under network adaptors I see the following items:
Intel(R) Centrino(R) Advanced-N 6250 AGN
Intel(R) Centrino(R) WiMAX 6250
Microsoft Virtual WiFi Miniport Adaptor
Microsoft Virtual WiFi Miniport Adaptor 2
Is that sufficient, or is the model number you need hidden in properties somewhere?
There's also something with it's own heading
Intel(R) Centrino(R) WiMaX adapters
Intel(R) Centrino(R) WiMaX 6250 Driver
I believe this one is some kind of alternative the the normal wireless. You had to disable the wireless to turn it on, but I never found anything it could talk to even when the computer was working perfectly.
06-29-2012 06:59 PM
Well, the good news is the card is present and the drivers are properly installed.
The bad news is I have no idea why it won't connect then.
I'm thinking you make the connection with the first listed adapter.
06-29-2012 07:51 PM
Solved it by poking around in absolutely every option I could find.
There was appently a switch I had to throw under the hp connection manager that otherwise disabled all forms of wirelss communication. I missed this beacuse I never once used this utility on this machine before. Seriously, there's like 3 other wireless managers (windows, intel, and wimax, I think).
Thanks for all the assistance, Paul. You've been a great help. Thankfully from here all I have to do is reinstall programs and transfer over my data, which is straitforard.
09-29-2012 12:34 PM
I am having the same issue, however, mine is a Compaq Presario CQ56. The only yellow ! is ALWAYS appearing on my Network Controller. So I have followed your instructions and am posting my results. If you would PLEASE help direct me to the drivers I would greatly appreciate it!! X D
Thank You for your help!
09-29-2012 02:59 PM
Please see my reply to your other post at the link below: