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10-02-2009 12:08 AM
Hi, I joined the unhappy group of people who own a Compaq laptop. My wireless card stopped working couple of weeks ago as it stopped for hundreds or thousands of other people who bought a similar laptop. Apparently, this is related to a motherboard issue and it is well known by HP because they had a recall on it until yesterday. I tried to contact HP twice through email a week ago (twice) but I was not able to send the email because their system crashed. Finally, I was able to sit down and chat with a technician tonight. He recognized the issue right away and told me know that the "recall" ended on September 30th, 2009 (yesterday) and he cannot do anything.
Couple of things don't make sense to me:
1. How come that HP doesn't send out notification to registered customers about laptop recalls? I never got one although their "promotional email(s)" always make it to my inbox.
2. Why does the recall have a time limit? Trouble happens, it is your product, you made it, recognize it and honor your customer. Looks like HP doesn't care much about "happy customers". I recommended this laptop to many folks but I won't do it anymore. According to the support guy, the "SUPERVISOR" authorized to replace the main board for only $259.99 but only today, otherwise the cost is $398. What an offer! I don't even know how I can refuse this. Good reason: I bought the laptop for around $350 dollars.
I advise everybody to stay away from Compaq. Unfortunately, HP printers are not getting better either. Two brand new $300 all-in-one machine went bad on me not a long time ago and networking is a constant struggle with them too. Quality is going down which is bad because HP had great products.
Did anybody have the same experience with HP?
10-10-2009 07:45 PM - edited 10-10-2009 07:57 PM
1) There is no recalls on hp notebooks at this time. What I believe you are talking about is the HP service enhancement. To find out additional information about the HP service enhancement and if your notebook qualifies Click Here or Here (for the F500 series). Emails were sent out if your notebook was registered with hp and you selected yes to the privacy question 'may we contact you by email'
2)the service enhancement program is 24 months from date of purchase. Not all notebook series in the service enhancement range experience this issue so there is a cut off date. Outside of that date if you do not have an extended warrenty out of warrenty fees will apply
3)The discounted price is there until further notice. If your notebook falls within the limited enhancement range and you are outside that period HP does offer a discount. Call next week and the price should be the same.
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
10-10-2009 09:08 PM
10-11-2009 10:45 AM
It amazing that almost all of their laptops have wireless issues. You just need to look at this forum or search the web. Bad product, stay away from it.
10-11-2009 01:51 PM
10-12-2009 09:29 PM
10-13-2009 02:26 PM
Your Dell™ Service Contract is within 60 days of expiring.
At Dell, we've simplified IT so you can focus on succeeding in your business. Take a few minutes today to lock in your coverage, so Dell can continue to give you the protection you need without taking you away from your core business operations. Renew now, call 1.888.673.9433.
Agents are available Monday - Friday, 7am - 7pm Central Time.
This is how Dell handles their warranty. I just got this in my email on one of the desktops I purchased. I'm certain if they have a recall, they handle it the same way.