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08-17-2012 02:21 PM
Hello, About 2 weeks ago I encountered a problem with my mother's 8500A pro 910. It randomly was not able to be found by any of our devices (Macbook/iPad 2) on our wireless network. We haven't been able to print since this happened. I unfortunately do not have a USB cord with me to see if it will print that way. But the most improtant thing is that the Airprint works for her.
I've tried setting up the wireless every different way possible. Check for a firmware update via Setup>Web Services Setup>Product updates. it says "No Product Update is available for this printer". I tried a partial reset and a semi-full reset. All the problems are still there.
The main things that bug me is that according to the printer, it's connected to our net work fine. It's only a year old and this happened so suddenly. There were no other problems before this.
Has anyone solved a problem like this?