HP EliteBook 8560p: Cannot turn on WiFi: button is orange, and nothing happens when pressed

[AnatoliyS]

Hello,

I have a problem with my wifi. The button is always appearing orange, and nothing happens when I press it: no errors, no messages, no reaction at all. Therefore I cannot use wifi connection.

The laptop is kinda new: I am using it for only 2 months.

1. Product Name and Number

HP EliteBook 8560p
НР LQ589AW

 2. Operating System installed (if applicable) 

Windows 7 Professional 64 bit

 3. Error message (if any) 

No error messages

 4. Any changes made to your system before the issue occurred

My windows crashed and I recovered it from the archive created a couple days prior to that. Archive included all hard drives data, so system was restored exactly as it was prior to the crash. I am still not sure if this caused the problem (or if the problem appeared after that): it happened a month ago, and I didn't have WiFi available back then, and only tried to turn it on a couple days ago.

Additional details:

In device manager wireless card is showing up as working normally. In adapter management wireless connection is turned on but says "no connection available". If I run the diagnostics, it asks me to turn on WIFI with a button on my laptop, which I cannot do. In mobility center it says "wireless connection is turned off". Turn on button is gray, and impossible to click on.

Things I already tried:

1. Reinstalled all HP drivers from the original CD;
2. Removed WiFi card in windows device manager (deleted the device), restarted windows, installed new drivers for it, restarted again;
3. Checked mobility center as was suggested in one of the threads found on this forum;
4. Made a hard reset for HP laptop (removed battery, pressed on/off button for full minute).

Thanks for any help!

Anatoliy.

[AnatoliyS · Accepted solution]

Somehow I managed to fix the issue...

Turned out that the whole problem was caused (apparently) by HP Power Assistant tool shiped with my laptop. Default profile was showing both bluetooth and WiFi gray, and it was not possible to switch them on. I created a new profile, and even though all the settings are identical to the default profile, it allows me to turn both BT and WiFi on and off without any problems. Button is working fine now as well, and switches from blue to orange when I press it. Checked WiFi and it is working.

Hope this helps.

[rahnen]

I have the exact same problem!

Was the new Profille you created for the Power Assistant or a User Profile for Windows?

[TyanTowers]

Hi Thank you for the suggestion. It worked perfectly for me. I just changed my power profile to Balanced (The default one) and then I could switch on my wifi from the software.