HP Mini DM1-2010 + Windows 7 + Internet Connectivity frequently dropping.

[rhiannon]

I have looked all over the Internet about this problem, and it seems to recurr quite a lot with Windows 7 - where my Network stays connected but the Internet drops off a lot - most noticeably if I'm streaming something but now also just loading normal web pages, it's getting more and more frustrating.  I thought it might be good to post it on HP forums in case there is any specific HP driver/ approach to sorting it out.

My connection was absolutely brilliant for the first 4/5 months of owning the netbook, I was streaming digital radio all day without a problem (over wireless) then it kept getting interrupted, I've been trying to improve it since.  A lot of the solutions I've found online involve router drivers - but this happens consistently across a number of different wireless connections that I use regularly as well as some open connections in Cafes, and I've also tested connections simultaneously using other computers - 2/3 running XP and a Mac, all of which are consistently connected while the netbook connection is down.

Nothing particular seems to cause the drop off, I can load a homepage of a site really fast when I turn on, but then maybe 5/6 pages in the connection's gone and everthing goes painfully slow, it sometimes will then come back 5 mins later.  I've checked network status when this has happened and used the windows troubleshooter but it doesn't change/improve anything.

However - if I run HP QuickWeb, there is no problem, so I suspect it is not a hardware issue, but some sort of Windows 7/HP compatibility issue.  It's interesting that it  only started after a number of months though, and I've done a complete OS recovery since this problem began which didn't improve anything.

Anyone else experienced this and solved it?  I'm keen to get it back to it's previous performance as I want to take my netbook travelling, and it's going to get really frustrating if I can't connect.

[Paul_Tikkanen]

Hi:

What wireless adapter do you have, and what driver version is installed?

You can find this information in the device manager.

Paul

[rhiannon]

Hi Paul,

Thanks for replying, apologies for the delay in getting back to you, I thought I was subscribed to notifications for this but apparently not!

The wireless adapter is the Broadcom 4313 802.11b/g/n

Driver version: 5.60.350.23 (01/09/2010) up to date apparently.

As a development on the above problem, I have now got the computer reliably (continually) connecting to the internet by disabling all the non-Windows services in MSconfig (boot mode) and I've just turned on the ones that I know are useful/work.  Although I haven't been able to narrow it down to one particular service that's causing the problem yet, I'm glad there's life back in it.  Can't to be honest see why I need the services that are off, not experienced any other problems with them off, but will report back to the forum if I narrow it down to a solution.

[Paul_Tikkanen]

Hi:

Glad you got it running better.

From what you wrote I do believe you have the latest driver version, but I think you meant to write 1/9/11, as the release date was 1/20/11.

There is probably several services you don't need. I disabled the touch screen services in all of my PC's. None of them have a touch screen, so why have the service running?

Paul