Hp G62 notebook wireless doesn't work

[tzau]

my hp g62's wireless network doesn't work, it connects, but i doesn't have internet connection.  when i try connect it, it says this is a new router network, i just set it up without setting up the new router, when i troubleshoot it, it says i don't have any preferred wireless network. how do i fix this?

[parvez_tech]

Hi,

You will have to configure the wireless router with this system using the Router GUI. If you received a setup cd with the router then you can use it or logon to router manufacture's website for configuration settings.

[tzau]

theres no CD and how?

[parvez_tech]

Hi

What router are you using?

[tzau]

none im tryin to use the wireless network, but when im tryin to connect it to the default network it says this is a new router and i don't set it up i just click the the blue underlined sentence under it, and it connects to the network but it doesn't have any internet access.

[parvez_tech]

Ok..so do you have a router or can you tell me the make of the router..If you do not have a router then you may be using wifi. 

What is the name of your Internet Service Provider?

If you are unable to find any of the above then try this:

Click Start and Type: repair and then click Identify and repair network problems. 

Once it is complete click on View Detailed Information and then click Detection details.  Open the filename NetworkConfiguration.cab. Then click on the text file called ipconfig.all.txt. Copy the contents from this file in your reply.

[tzau]

sorry for not replying for so long i forgot to add this; but i'll just put it a already written letter, cause im too tired and its in the middle of the night, i put this up in yahoo answers and what came was just a stupid answer "my hp g62-320 a wifi doesn't, it was working fine when i bought it, but now when i connect it to the default network, it connects, but doesn't have internet connection, when i mouse over the pop up thingy it says "Not connected -- Connections are available". But it doesn't have internet connection,and when i troubleshoot it, it says "You have no preferred wireless networks" and "Problem with wireless adopter or access point". The hp wireless assistant is always on. A few weeks ago it worked when the HP support assistant was updating. so how do you fix this? detailed answers please."

and heres the details of the repot from the my hp g62-320ca 

Windows Network Diagnostics Publisher details 
Issues found You have no preferred wireless networksYou have no preferred wireless networksWhen you select a network and connect, Windows can automatically connect to it in the future. Not fixed  Connect to an available wireless network Failed  A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Not fixed  Plug an Ethernet cable into this computer Failed  
Issues found Detection details 
6 You have no preferred wireless networks Not fixed   When you select a network and connect, Windows can automatically connect to it in the future. Connect to an available wireless network Failed  You have not chosen to connect to any of the available wireless networks.  6 A network cable is not properly plugged in or may be broken Not fixed    Plug an Ethernet cable into this computer Failed  An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.  
Detection details  
Diagnostics Information (Network Adapter) Details about network adapter diagnosis: 
Network adapter Wireless Network Connection 2 driver information:
   Description . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter   Manufacturer  . . . . . . . . . : Microsoft   Provider  . . . . . . . . . . . : Microsoft   Version   . . . . . . . . . . . : 6.1.7600.16385   Inf File Name . . . . . . . . . : c:\windows\inf\netvwifimp.inf   Inf File Date . . . . . . . . . : July-13-09  8:42:54 PM   Section Name  . . . . . . . . . : vwifimp.ndi   Hardware ID . . . . . . . . . . : {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 71   Physical Media Type . . . . . . : 9
  Diagnostics Information (Network Adapter) Details about network adapter diagnosis: 
Network adapter Local Area Connection driver information:
   Description . . . . . . . . . . : Realtek PCIe FE Family Controller   Manufacturer  . . . . . . . . . : Realtek   Provider  . . . . . . . . . . . : Microsoft   Version   . . . . . . . . . . . : 7.2.1127.2008   Inf File Name . . . . . . . . . : C:\Windows\INF\netrtx64.inf   Inf File Date . . . . . . . . . : July-13-09  8:37:30 PM   Section Name  . . . . . . . . . : RTL8102.ndi   Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_02   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 6   Physical Media Type . . . . . . : 14
  Diagnostics Information (Network Adapter) Details about network adapter diagnosis: 
Network adapter Wireless Network Connection driver information:
   Description . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter   Manufacturer  . . . . . . . . . : Atheros Communications Inc.   Provider  . . . . . . . . . . . : Microsoft   Version   . . . . . . . . . . . : 2.0.0.74   Inf File Name . . . . . . . . . : C:\Windows\INF\netathrx.inf   Inf File Date . . . . . . . . . : July-13-09  8:37:24 PM   Section Name  . . . . . . . . . : ATHR_DEV_OS61_H30A1.ndi   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_3040103c   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 71   Physical Media Type . . . . . . : 9
  Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: 
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration Initialize status: Success
Information for connection being diagnosed
Result of diagnosis: No problem found



  Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: 
Information for connection being diagnosed Interface GUID: 58647bf9-7141-4dd0-9bb3-c939eea5f8ac Interface name: Atheros AR9285 802.11b/g/n WiFi Adapter Interface type: Native WiFi
Connection incident diagnosed Auto Configuration ID: 1

List of visible access point(s): 1 item(s) total, 1 item(s) displayed        BSSIDBSS Type PHYSignal(dB)Chnl/freq    SSID-------------------------------------------------------------------------00-80-C6-E7-99-54Infra b-8011 (Unnamed Network)
Connection History
 Information for Auto Configuration ID 1
  List of visible networks: 1 item(s) total, 1 item(s) displayed  BSS Type PHYSecuritySignal(RSSI)CompatibleSSID  ------------------------------------------------------------------------------  Infra bNo40Yes(Unnamed Network)
  List of preferred networks: 0 item(s)

  Network Diagnostics Log File Name:  C4C2CFB9-6C96-4E8B-B3C4-64FE7741F2DA.Diagnose.0.etl  Other Networking Configuration and Logs File Name:  NetworkConfiguration.cab  Collection information Computer Name:  JOSE2011 Windows Version: 6.1 Architecture: amd64 Time: Saturday, July 02, 2011 6:56:42 AM 
Publisher details  
Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0 Publisher: Microsoft Windows 

[joypuku]

hi i m using my hp g62 laptop ....... i have a bit problem in my lappy ...........always when i switch on my lappy the wifi always get on .......... if any one get the solution plz help me