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12-16-2010 11:51 AM
Issue: Loss of internet connectivity in Internet Explorer or Error Message in Internet Explorer related to an installed Add-On.
Description: When Yahoo! Toolbar is installed as an Internet Explorer add-on an error message may appear when opening IE. The error message states that there is a problem with an add-on. When clicking on details it will show the add-on which is having the problem is Yahoo! Toolbar.
Resolution: Uninstall Yahoo! Toolbar through add/remove programs. Update to the latest available version of Yahoo Toolbar if you wish.
The latest version is available http://us.toolbar.yahoo.com/
Detailed Resolution Steps:
Exit Internet Explore by closing any and all open windows.
Open Control Panel, Programs, "Uninstall a program"
Uninstall the following applications. Your PC may not have all applications listed; uninstall the ones on your PC.
Yahoo! Install Manager, Yahoo! Software Update, Yahoo! Toolbar, and Yahoo! Search Protection.
Your PC may need a reboot after uninstallation.
Restart Internet Explorer and verify that you can view webpages.
To reinstall Yahoo Toolbar:
Ensure Internet Explorer remains open.
Get the latest version at http://us.toolbar.yahoo.com/
Click on "Download Now"
Select Yes or No regarding allowing Yahoo! Toolbar to collect information, and Click on "Install"
Follow the on screen instructions (Click "Run" twice")
Click Yes to allow the install if prompted
Click Allow if prompted to open web content using this program
Click Yes to Allow the setup to begin if prompted
Internet Explorer will automatically close, and then Reopen.
I am an HP employee
12-16-2010 07:10 PM
Another option is to reset Internet explorer may require a reboot
Close anyInternet Explorer or Windows Explorer windows that are currently open.
Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
Click the Tools button, and then click Internet Options.
Click the Advanced tab, and then click Reset.
In the Reset Internet Explorer Settings dialog box, click Reset.
When Internet Explorer finishes applying default settings, click Close, click OK, and then click OK again.
Close Internet Explorer.
Your changes will take effect the next time you open Internet Explorer
B at the cape
07-07-2012 01:55 PM
Ihave spent 8 hours just today trying to get my computer to work. It has been recalled, but at least I used to be able to get onh the internet. I will NEVDER buy another HP product....ever....a piece of junk from the day I bought it....was told by service that I should hand in there and get to know the machine...what a joke. For 3 years I have hung in there, spending hoursand big bucks buying new and different router, internet cards, everything suggested. this is a piece of you know what.