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My Hp laptop cannot detect Wifi (5431 Views)
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Ayakata
Posts: 7
Registered: ‎12-22-2011
Message 1 of 12 (5,431 Views)

My Hp laptop cannot detect Wifi

My ProBook 6550b cannot detect Wifi network. I can only connect to the internet by albe. the Wireless network light is always orange, and pressing it does not change anything. I need advise please. thank you

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erico
Posts: 18,693
Registered: ‎01-07-2009
Message 2 of 12 (5,431 Views)

Re: My Hp laptop cannot detect Wifi

[ Edited ]

Welcome to the HP Forum! :smileyhappy:


Ayakata wrote:

My ProBook 6550b cannot detect Wifi network. I can only connect to the internet by albe. the Wireless network light is always orange, and pressing it does not change anything. I need advise please. thank you


Did the wireless ever work? (have you tried going into Device Manager and rolling back the driver?)

Was there something that you changed before this happened? ( perhaps updated the operating system)


Kind regards,
erico



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Honor Student
Ayakata
Posts: 7
Registered: ‎12-22-2011
Message 3 of 12 (5,430 Views)

Re: My Hp laptop cannot detect Wifi

It was never able to detect Wifi from the begining, and when opening the device manager I cannot see anything related to wireless network - or maybe I do not know exactly what to look for there - 

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erico
Posts: 18,693
Registered: ‎01-07-2009
Message 4 of 12 (5,426 Views)

Re: My Hp laptop cannot detect Wifi

[ Edited ]

Ayakata wrote:

It was never able to detect Wifi from the begining, and when opening the device manager I cannot see anything related to wireless network - or maybe I do not know exactly what to look for there - 


In the Device Manager look for the Network adapter section. Click on the triangle to the left to expand the section. there should be two devices there in yours if you also have a wired network adapter. I will edit this and post an image from my desktop PC.

adapters.png

 

 

Best regards,

erico



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Honor Student
Ayakata
Posts: 7
Registered: ‎12-22-2011
Message 5 of 12 (5,420 Views)

Re: My Hp laptop cannot detect Wifi

I am very grateful for you taking all this effort to help me. I have found only one device on the network adaptor. as in the attached picture.

Thank you

AyakataUntitled.png

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erico
Posts: 18,693
Registered: ‎01-07-2009
Message 6 of 12 (5,412 Views)

Re: My Hp laptop cannot detect Wifi

[ Edited ]

No worries. :smileyhappy:

What is the installed operating system and is it 32 or 64-bit?

 

 

You may have to go into the BIOS and enable the wireless card. Once that is done your wireless card could very well start working on its own and be recognized by the operating system. The following image is from a pre-production BIOS for the ProBook 6550b.

6550b WLAN.png

 

Your notebook may have only the LAN network interface controller enabled.

 

Best regards,

erico



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Ayakata
Posts: 7
Registered: ‎12-22-2011
Message 7 of 12 (5,407 Views)

Re: My Hp laptop cannot detect Wifi

Sorry but he option you mentioned is already enabled in my computer. I have taken the attched photo with a phone camera, so it's not so clear, but it will show you the setting I saw on my BIOS.

ThanksIMG_1957.JPG

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erico
Posts: 18,693
Registered: ‎01-07-2009
Message 8 of 12 (5,402 Views)

Re: My Hp laptop cannot detect Wifi

What is the installed operating system?


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Honor Student
Ayakata
Posts: 7
Registered: ‎12-22-2011
Message 9 of 12 (5,401 Views)

Re: My Hp laptop cannot detect Wifi

Windows 7 Professional
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erico
Posts: 18,693
Registered: ‎01-07-2009
Message 10 of 12 (5,400 Views)

Re: My Hp laptop cannot detect Wifi


Ayakata wrote:
Windows 7 Professional

For each operating system that Microsoft produces and markets, there are 32 and 64-bit versions. Drivers that are are for a 32-bit operating system will not work on a 64-bit operating system and vice versa.

 

regards,

erico 



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