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06-20-2012 11:43 AM
Hello, I have a dv6 product number A1U57AV. BIOS F.19 Win7 64
After many chats with support, I wanted to put my findings out, and ask if anyone has found any solutions to this issue. I was trying to upgrade my Intel Centrino Wireless N 1030 WLAN card with the Intel 6230 Advanced N card. It states in the manual that my motherboard and chipset should support this card. I ordered the 6230 from Amazon.com, and it didn't work. I figured I had a non-genuine part, and returned it. I was rooked into ordering the same card for nearly 4x the price from HP Parts. I did so, and found that the same WLAN hardware configuration error 702 came up before the win7 boot page even came up.
I found through investigation that the part numbers of the hardware are on a whitelist in the BIOS, and if the configuration fits the restrictions, the hardware will work. Unfortunately, I found that there was a mistake in the recording of the part numbers for the WLAN hardware. The 6230 is listed instead with a duplicate 1030 part number. The correct part numbers are as follows:
Intel Centrino Wireless N 1030 WLAN module 631956-001
Intel Centrino Advanced-N 6230 WLAN module 636672-001
The 1030 card is not cutting it for me, and is ruining what is otherwise, an outstanding laptop. It's like having training wheels on a Cadillac. All that would be needed is to insert the correct part number into the BIOS program code, and I am off to the races!
Can anyone help me? Anyone have anything better to tell me than support did? How do I get this problem to the engineering/programmer level of support? So many questions.
Thanks in advance!
06-21-2012 09:40 AM
I haven't seen any post here about drivers. Try to keep 1030 and make sure it has the latest driver.
Also make sure to isolate the issue by connecting inf front of the router then gradually increase the distance until the performance goes undesirable.
07-01-2012 11:56 AM
The drivers are all up to date, but that's not really the issue. The issue is that I should be able to upgrade my wifi card to an approved, whitelisted card. I cannot. I need a firmware update where the part number is not juxtaposed. The upgraded card would have the 5GHz N coverage I need.
Thanks for the response!