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05-17-2009 11:50 AM
I have the same issue with the vanishing WLAN card - am using a USB now but am disappointed b/c I paid for the WLAN card which is not field replaceable I am also using a chill pad - again not great for portability. I am just a few months out of warranty and getting nothing so far from HP - well, except they were happy to take $100 to chat with me for a few hours!
Everything is updated - BIOS, drivers, etc.
The video card is starting to go now - no screen upon boot - the chill mat seems to help though.
05-29-2009 10:59 AM
My tx1000 just started having this problem. It is 3 months over of its 1-year warranty. When I called HP customer service they told me they were unaware of this problem and then of course they wanted to charge me for talking to them on the phone. I updated the LAN driver and am wondering if I should update the BIOS also. From what I have read, though, it doesn't seem to make a difference what you do.
I feel frustrated that I spent over $1000 on a very short-lived piece of equipment.
Thanks so much.
05-29-2009 02:44 PM
I have faced the same problem and have been struggling since more than a month now.
When I spoke to the Complaints team, the concerned executive said that they don't have the "threshold no. of calls" to declare this as a manufacturing issue and neither he was able to clarify how many complaint calls they expect before such a decision is taken.
This is really very strange to see such an unfriendly and unprofessional attitude of HP!!!!!!
So, I would request everybody facing this probelm to DIRECTLY call this COMPLAINTS NO. AND REGISTER YOUR COMPLAIN IF YOU ARE IN UNITED KINGDOM. The no. is 0191 4935307.
05-29-2009 03:36 PM - last edited on 05-30-2009 09:20 AM by WendyM
HP should provide a warranty enhancement for the TX1000 due to its wireless adapter malfunction, as it has already done for dv2000/dv600/dv9000 series. Additionally, a HP representative should reply to this thread.
This is systemic problem in the Pavilion series (for example, see: http://blogs.zdnet.com/Berlind/?p=853 and http://blogs.zdnet.com/Berlind/?p=863). Numerous other posts have already been made on the HP forum regarding this issue in the TX1000 (for example, see: http://forums11.itrc.hp.com/service/forums/questio
When I phoned HP tech support, they told me they were not aware of a systemic problem with the Pavilion wireless adapters. That is unbelievable, particularly given the posts in this forum and the earlier problems in the Pavilion line (see http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&
Maybe if we all work together on this, we can get a better result.
06-11-2009 08:59 PM
06-29-2009 02:14 PM
Check out this video, it may help with getting it running... http://www.youtube.com/watch?v=ctHTF3oNdxI
Don't try this unless you are very gutsy... There are lots of them on youtube.
07-28-2009 04:57 PM
07-28-2009 08:35 PM
07-29-2009 10:39 AM
Please, if you have recently bought a Hp TX 1000 or Tx 2000 computer and are experiencing these same problems, please sign this so that HP will not get away with this, let our voices be heard so that Hp will recall the TX series tablets too !