Problems with pavilion tx1000's wireless

[elizzyp]

I have the same issue with the vanishing WLAN card - am using a USB now but am disappointed b/c I paid for the WLAN card which is not field replaceable I am also using a chill pad - again not great for portability. I am just a few months out of warranty and getting nothing so far from HP - well, except they were happy to take $100 to chat with me for a few hours!

Everything is updated - BIOS, drivers, etc.

The video card is starting to go now - no screen upon boot - the chill mat seems to help though.

Grrrrr....

[cat0ryn]

Hey group,

My tx1000 just started having this problem.  It is 3 months over of its 1-year warranty.  When I called HP customer service they told me they were unaware of this problem and then of course they wanted to charge me for talking to them on the phone.  I updated the LAN driver and am wondering if I should update the BIOS also.  From what I have read, though, it doesn't seem to make a difference what you do. 

I feel frustrated that I spent over $1000 on a very short-lived piece of equipment.  

Any advice?

Thanks so much.

[akumar]

I have faced the same problem and have been struggling since more than a month now.

When I spoke to the Complaints team, the concerned executive said that they don't have the "threshold no. of calls" to declare this as a manufacturing issue and neither he was able to clarify how many complaint calls they expect before such a decision is taken.

This is really very strange to see such an unfriendly and unprofessional attitude of HP!!!!!!

So, I would request everybody facing this probelm to DIRECTLY call this COMPLAINTS NO. AND REGISTER YOUR COMPLAIN IF YOU ARE IN UNITED KINGDOM. The no. is 0191 4935307.

[cat0ryn]

HP should provide a warranty enhancement for the TX1000 due to its wireless adapter malfunction, as it has already done for dv2000/dv600/dv9000 series.  Additionally, a HP representative should reply to this thread. 

This is systemic problem in the Pavilion series (for example, see: http://blogs.zdnet.com/Berlind/?p=853 and http://blogs.zdnet.com/Berlind/?p=863).  Numerous other posts have already been made on the HP forum regarding this issue in the TX1000 (for example, see: http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1243630153819+28353475&threadId=1245147 or http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1243627459214+28353475&threadId=1254543).    

When I phoned HP tech support, they told me they were not aware of a systemic problem with the Pavilion wireless adapters.  That is unbelievable, particularly given the posts in this forum and the earlier problems in the Pavilion line (see http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277 which discusses the warranty enhancement for other Pavilion models with this same problem).  Because my 1-year warranty expired 4-months ago, the HP reps told me it would cost between $40-100 to discuss the problem with them.  The free on-line tech support was no help.  I have done all of the basic tricks (e.g., updating drivers and BIOS), to no avail--the Device Manager still does not recognize my wireless adapter and I cannot connect to the internet.   

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Maybe if we all work together on this, we can get a better result.  

 

Message Edited by WendyM on 05-30-2009 12:20 PM

[lisaa1]

add another to the growing list.......wireless card just disappeared today!!! i find it very hard to believe that HP is "unaware" of this

[gogosimmons]

Wow, I had this problem for about ten months now, but now that I actually need to travel with the laptop, I can't do so.  These customer service associates all say the same thing "they are unaware of the problem" damm liars and crooks.  Lets see than stay a float with out satified customers. Why would I pay $400 to fix a laptop?  Thats it for them and me, no more HP products.

[ab]

Check out this video, it may help with getting it running...  http://www.youtube.com/watch?v=ctHTF3oNdxI

Don't try this unless you are very gutsy...  There are lots of them on youtube.

[sfennimore]

Do the repair as shown on the Youtube video in the previous post. It worked for me, and it's not that difficult. I did not use the penny, I used a piece of pure copper with is probably better anyway.

[ab]

My daughter just enlisted a couple of computer geniuses at school to help her do the lamp trick and it failed.  I guess it doesn't work for all of them.  They will try mine next...  If it fails, new macbook for her as I already have one...  LOL

[gg2]

Please, if you have recently bought a Hp TX 1000 or Tx 2000 computer and are experiencing these same problems, please sign this so that HP will not get away with this, let our voices be heard so that Hp will recall the TX series tablets too !

http://www.petitiononline.com/deadhptx/petition.html