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10-27-2009 12:11 AM
This is offiically a rant, so if you are not interested in this, DO NOT READ IT!
I have posted a couple of what I thought were thoughtful, carefully considered questions, and they went unanswered, so I assume there is no support at all. I know this is a user-to-user forum, so there is no criticism the lurkers and posters here. I have been using HP computing products (two desktops and two notebooks, one notebook and one desktop actually purchased by me) for maybe as much as a decade, and now I am seriously re-evaluating from which manufacturer will be my next purchase.
I won't go into the piss-poor cooling design of HP notebooks, which is apparently legendary. While I read a lot that HP engineers could probably not figure out how to boil a pot of water, I'll take that as an exaggeration brought on by exasperation.
What I want to know is why people have to go to a company like Blue Soleil to pay for halfway decent DRIVER software that more-reliably-than-not is able to connect my seemingly uncomplicated Bluetooth headset (Jabra BT8010) to the Bluetooth adapter on my HP dv9500t?
And why are the Broadcom drivers that HP has contracted to use so lame that they are probably just good enough to tell you that you have a Bluetooth adapter.
When I am using Firefox and there is flash-based audio (does it really matter if it is flash-based??) and say I turn off the headset, why do I have to practically do a system restart (at least 4-5 minutes in Vista Win32!!) to get that Firefox audio going back through the headset again???
With the evaluation version of Blue Soleil, I don't have that problem.
The point here is, if HP wants the user to go out and buy working and reliable Bluetooth adapter drivers that it washes its hands of, for whatever device is to be connected, then HP should stop wasting the time of the user and save on support driver download bandwidth by not offering whatever Bluetooth adapter drivers they are putting on their ftp/web servers.
Marketing/Business Rule #15: It is better to offer NO device driver support than it is to offer support for the LAMEST of driver software for devices.
Just tell the consumer that, "Yeah, you have a Bluetooth adapter somewhere in your machine, but you're on your own with respect to finding even driver software to connect it to any device you acquire that is Bluetooth-capable. Good luck and happy inventing."