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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w (8284 Views)
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Htuananhkts Top Student
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Htuananhkts
Posts: 6
Registered: ‎10-24-2011
Message 1 of 14 (8,363 Views)
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Wireless Adapter disabled (error code 702) on HP Elitebook 8560w

[ Edited ]

‎10-24-2011 08:18 PM - edited ‎10-25-2011 05:38 AM

I just buy a HP Elitebook 8560w. 

This morning, I turn on my book, and I have a message:


Wireless Module not supported
The system has detected a Wireless module installed in the system is not supported and disabled it
WLAN Module ID (702)

For more information, please visit: www.hp.com\go\techcenter\startup

 

As I know, my book have Intel Centrino 6205 wlan card, and this card is supported by HP BIOS. 

My BIOS version is F.03. I tried downgrade BIOS to F.02 and F.01 but still have this problem.

 

 

Try to reinstall windows (windows 7 x64) and nothing change.

Need help please.

 

 

My Wireless Adapter:

Intel Centrino Advanced-N6205

Model: 62205ANHMW

FCC ID: PD962205ANHU

I/C: 1000M-62205ANHU

C/M: 62205ANHU

 SPS: 631954-001 0B

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erico
Posts: 18,824
Registered: ‎01-07-2009
Message 2 of 14 (8,348 Views)
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

‎10-25-2011 01:52 AM

Hi,
Welcome to the HP Forum!

Htuananhkts wrote:

I just buy a HP Elitebook 8560w. 

This morning, I turn on my book, and I have a message:


Wireless Module not supported
The system has detected a Wireless module installed in the system is not supported. System Halted. Please remove device and restart.
WLAN Module ID (702)For more information, please visit: www.hp.com\go\techcenter\startup

 

As I know, my book have Intel Centrino 6250 wlan card, and this card is supported by HP BIOS. 

My BIOS version is F.03. I tried downgrade BIOS to F.02 and F.01 but still have this problem.

 

Try to reinstall windows (windows 7 x64) and nothing change.

Need help please.

 

You notebook BIOS supports the Intel Centrino @Advanced-N 6205, Centrino Ultimate-N 6300 and the Atheros 802.11 a/g/n WLAN modules. The Centrino 6250 WLAN moduleis not supported by the BIOS.

 

I suggest that you contact HP ASAP for warranty service.

 

 

regards,

erico



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Htuananhkts Top Student
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Htuananhkts
Posts: 6
Registered: ‎10-24-2011
Message 3 of 14 (8,339 Views)
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

[ Edited ]

‎10-25-2011 05:12 AM - edited ‎10-25-2011 05:33 AM

My mistake!! Centrino 6205 (not 6250) and it's fully supported!

More infomation.

My Wireless Adapter:

Intel Centrino Advanced-N6205

Model: 62205ANHMW

FCC ID: PD962205ANHU

I/C: 1000M-62205ANHU

C/M: 62205ANHU

 

SPS: 631954-001 0B

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erico
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Message 4 of 14 (8,317 Views)
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

[ Edited ]

‎10-25-2011 07:32 AM - edited ‎10-25-2011 07:33 AM

Hi,

Perhaps since you updated the BIOS you might need to go into it and set the Built-in device options. I mean as in the image below. The image is from a BIOS simulator using a preproduction BIOS and may not reflect exactly what you see when you invoke the BIOS.

elitebook.png

 

Kind regards,

erico



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Htuananhkts Top Student
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Htuananhkts
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Registered: ‎10-24-2011
Message 5 of 14 (8,314 Views)
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

‎10-25-2011 08:36 AM

My setting exact like your screenshot.

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Htuananhkts Top Student
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Htuananhkts
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

‎10-25-2011 09:33 PM

I checked in HP Support Assistant-> General Specifications tab

It's show my System BIOS is: 68SVD ver F.03

In HP link (Here), I see this description in F.01, F.02 and F.03

"This package creates files that contain an image of the System BIOS (ROM)for the supported notebook models with a 68SAD Family ROM"

 

68SAD and 68SVD???

Maybe HP provide wrong version BIOS. Or problem in my notebook?

Please help.

Anyone have 68SVD version BIOS. Please upload it  so I can try :smileysad:

 

Anyway, I can't find HP support email for Elitebook 8560w (can't find this product)

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erico
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

[ Edited ]

‎10-26-2011 12:27 AM - edited ‎10-26-2011 12:29 AM

Please verify that by invoking BIOS (F10 on powering on)

 

Here is a link to web suport portal for Elitebook  8560w.

regards,
erico



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Re: Wireless Adapter disabled (error code 702) on HP Elitebook 8560w

‎10-26-2011 12:30 AM

Did you install BIOS version F.03?

 

regards,

erico



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Htuananhkts Top Student
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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

‎10-26-2011 12:34 AM

"Please verify that by invoking BIOS (F10 on powering on)" >> Still 68SVD not SAD

 

 

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Re: Wireless Adapted disabled (error code 702) on HP Elitebook 8560w

‎10-26-2011 12:38 AM

OK. Thanks. Did you install that version of the BIOS?

regards,
erico


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