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10-07-2010 05:38 PM
I have an HP Pavilion dv6500 and the wireless card works fine. My first HP/Compaq is a Presario f572us. The wireless card stopped working last year and my stupid a.. went out and got a second Compaq. The wireless card in it stopped working in it in April. I purchase and repair a lot of laptops for friends and family and will no longer recommend Hp or Compaq Laptops. I have lost my faith in them.
10-07-2010 07:52 PM
Two years ago I went through all this on my dv9000. Spent hours on the help line, wiped my hard drive at their request, sent it in for special warranty service. Now it's happened again. They can forget about the dozens of hours I'll lose going through that same process, even if they offer the repair...
Aside from the hardware problems, I agree that the complete lack of ownership of the problem and responsibility for customers on display by HP here is a total turn off. I will not buy another HP computer, period.
10-09-2010 11:31 AM
Well hey there, I am the newest member of this not so exclusive club, exact same happened to me today overnight on my DV9000, well I hope to get some help here.
10-09-2010 04:51 PM
Welcome to the club nobody wants to join! Sorry you're having troubles. Go buy a USB wireless from Target or Best Buy or Staples or wherever, because HP ain't gonna have this one fixed anytime soon...
10-10-2010 11:29 AM
I have the identical same issue, installed Windows 7 as well,occurring the same time period and purchased the same model in August 2007. What gives HP? The wifi was working fine until an update.
10-12-2010 07:24 AM
I've got the same problem with a "new" (<1 year) TM2-1000. I've tried everything and sometime the wireless card is enabled, but increasingly it is not. As the note pad is my primary working computer - I need this resolved fast.
10-13-2010 03:29 PM
HP Pavillion dv6904 purchased in 2008 no longer under warranty. After a window's update this morning (Oct 13/2010) my wireless adapter is no longer present under device manager and HP Wireless Assistant was unresponsive.
I uninstalled HP Wireless Assistant and attempted to reinstall. The resinstall failed to work.
I tried removing all power, holding down the power button and turning the power on again. This failed.
I entered the BIOS menu and made sure the adapter was enabled. It was DISABLED so I enabled in. Continuing on to Boot Order I see an exclamation mark ( "!" ) beside Network Adapter, but there is nothing more I can do. This also failed.
I attempted to reinstall the correct drivers for my Network Adapter. This failed to change anything.
This is absolutely absurd. What blows my mind is that HP has clearly failed to address the situation in any way shape or form. And it's not like this is new, as many of you have stated already.
WiFi is a central part of a notebook. Without WiFi a notebook loses most of its uses. I can use a PC instead of my laptop now. Why would I take it anywhere if its WiFi is unuseable?
HP needs to step up and fix this problem, and soon. Frankly, I'm never going to purchase another HP product ever again. Absolutely unnacceptable.
10-16-2010 12:30 PM
It has happened to me too. HP Pavilion dv2000 I inherited from a friend, out of warranty.
Everything was FINE until some automatic update screwed everything up and I lost connectivity. My Broadcom network card does not appear in device manager and HP wireless assistant no longer works even after I removed it and reinstalled. I have tried a bunch of the fixes I've found online and some have worked -temporarily- so this semi-proves to me that it's a software conflict and not a hardware issue.
-setting the BIOS to enable the wireless card
-disabling automatic updates (which gets really annoying with the constant reminders that my computer is not protected)
-turning off the hibernate/sleep function which seemed to activate the loss of wireless
-doing a system restore to the point before the suspected Windows update (this fix worked for 5 days done daily but no
On the day that the card disappeared (October 7), something called Software Distribution Service 3.0 shows up in the system restore activity. For a time, restoring to prior to that point worked temporarily though I had to do a restore, shut down, and reboot.
Has anyone figured out what is going on?
10-16-2010 12:53 PM
This just worked for me:
1-Turn off the wireless using the button
2-shut down & remove power cord and battery
3-press power button for 20-30 seconds
4-reinstall battery and power cord
5-power on and wait until fully loaded.Use button to turn on wireless
Let's see how long it lasts...
I am thinking that I will disable the wireless before shutting down in the evening and startup with it disabled and turn it on only after full load.