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04-23-2012 02:11 PM
Sending your laptop in, downloading drivers, updating the BIOS ect will not fix the issue.
I had the same issue a couple years ago. I sat for hours on the phone with tech support, waited over a week to have the laptop repaied and sent back only to have the issue come back (bass/treble and wifi having a mind of its own). I just lived with it on a wired connection.
While browsing to see if this has been resolved I came across the driver and BIOS updates.... ha... didn't work. Kept looking around.. found a .pdf for disassembly instructions.
I took out a total of 6 screws, removed the plate that goes around the Keyboard. (This plate contains the touch controls) I took some electrical tape and spread it down the length of the underside where the touch controls are on the plate. I took additional strips of electrical tape and covered all metal surfaces under the plate. I addition I put a small piece over the zip connector.
Issue solved with full functionallity of my touch controls.
04-23-2012 03:27 PM
My HP Pavilion dv8 had all of these issues. FINALLY they gave me a new hard drive a few months ago. It is working beautifully. I had to go through hell for over a year to get them to honor the warrantee and FIX IT!
04-23-2012 03:31 PM
04-23-2012 03:43 PM
You are right, if it IS in warranty, jump thru their hoops. I ended up getting a $500 credit back to my card in addition to the student purchase price. ($800 is what I acually paid for the Dv8t).
However, I still stand behind this laptop being the best out there (at the time) and would not accept a different model.
Once out of warranty, totally do the route of using the electrical tape fix.
Another side note: I recommend ditching the Toshiba 3.5" HDDs for OCZ SSDs and maxing out the RAM. I will not need to purchase another laptop for 10 years or so now. Runs multiple VMs with Virtualbox like a charm
06-21-2012 03:08 PM
Sad to say, the problem came right back after a week or so after the laptop was sent to HP and returned "fixed"- the accompanying paperwork with the returned laptop said something to the effect of HP having changed the panel around the keyboard and updated drivers...whatever they did didn't fix it!!! I've honestly had enough- can't bring myself to go through the whole ordeal with HP again. Lemme know if there's a class action I can join.
06-21-2012 03:32 PM
I went through the same things you did and more. Finally they replaced the hard drive and it has worked perfectly ever since. (6 Months ago) I was very frustrated and ready to give up by the time they did that but I am happy now.
10-06-2012 07:53 PM
I had been suffering with the same issue for over a year now. It first started with the volume controls going up and down on their own. Then it moved on to the wireless turning off and on by itself. I did all the fixes that I could find online. New drivers, etc. In the end, I found that it is not a software issure, nor is the touch panel at fault. It's in fact a hardware issue. Initally I though, the hell with it, I'm just going to spend the $70 and by a replacement keyboard cover with the touch buttons from HP. I found a seller on ebay and inquired to see if by chance he could get the part for a cheaper price. That was the best inquiry I could have made. He informed me that the part itself does not need replacing. That the computer was built poorly and provided me with this link:
I could finally see the light. The link not only shows you what the problem is, but also tells you step by step, how to fix it. I am not a computer tech person. Have no clue what I'm doing. But the instructions were fool proof and easy enough to follow. Being tired of my internet going off an on during skype or any time, was driving me insane. And I surely did not want to spend extra money if I didn't have to. So I tried it. So far, I have had no issues. It's sad that HP themselves couldn't figure out the problem on their own, or shed any light on something that was basically their error. Their poor planning when manufacturing this particular model. I want this computer to last me forever, seeing as it was a gift from my other half, customized for me. But that problem was making me hate the computer, lol. And HP for that matter. I hope that this sheds some light for other people with the same issue. It sure is nice to be able to go online, and not get cut off constantly.