HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

nc4400 driver issues (17203 Views)
Reply
Reply
Topic Options
urbandekay Top Student
Top Student
urbandekay
Posts: 8
Registered: ‎01-01-2011
Message 1 of 5 (17,203 Views)
Report Inappropriate Content
Accepted Solution

nc4400 driver issues

‎01-01-2011 11:25 AM

Hi, just done a clean install of XPpro on a nc4400, downloaded drivers from HP site and installed. Ethernet will not install and there are 3 unknown devices showing in device manager. Any help would be most appreciated


thanks urban

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
Paul_Tikkanen
Posts: 22,509
Registered: ‎07-13-2010
Message 2 of 5 (17,194 Views)
Report Inappropriate Content

Re: nc4400 driver issues

[ Edited ]

‎01-01-2011 04:03 PM - edited ‎01-01-2011 04:17 PM

Hi, Urban:

 

Shouldn't be a problem at all to get your notebook all set up and running right.

 

Please go to your device manager and click on each problem device one at a time (including your ethernet controller you tried to install). Click on the details tab. Post the hardware ID string you see for each missing device.

 

I will then post the link to the driver download for each device.

 

In the meantime, please download and install the chipset driver and reboot.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

 

Reply
Please use plain text.
 
urbandekay Top Student
Top Student
urbandekay
Posts: 8
Registered: ‎01-01-2011
Message 3 of 5 (17,182 Views)
Report Inappropriate Content

Re: nc4400 driver issues

‎01-02-2011 06:15 AM

Hi


Had already installed the chipset driver, mysteriously the ethernet seems to have installed itself. I think the ID strings to which you refer are


 

ACPI\HPQ0004\3&B1BFB68&0
ACPI\HPQ0006\2&DABA3FF&0
ACPI\IFX0102\4&28738126&0

all the best urban

 

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
Paul_Tikkanen
Posts: 22,509
Registered: ‎07-13-2010
Message 4 of 5 (17,176 Views)
Report Inappropriate Content

Re: nc4400 driver issues

‎01-02-2011 08:05 AM

Hi, Urban:

 

The HPQ's are your Quick Launch Button, I believe:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

The other one may be your mobile data protection system driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

I presume you got your card reader, modem, wireless card, etc, drivers?

 

Please post back if these don't work and I will have to hunt some more.

 

Paul

Reply
Please use plain text.
 
Dean Dean
Dean
Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 5 of 5 (17,168 Views)
Report Inappropriate Content

Re: nc4400 driver issues

‎01-03-2011 04:37 PM

Hi,

urbandekay wrote:
ACPI\HPQ0004\3&B1BFB68&0

Download and install HP Mobile Data Protection System from here.

urbandekay wrote:
ACPI\HPQ0006\2&DABA3FF&0

Download and install HP Quick Launch Buttons from here.

urbandekay wrote:
ACPI\IFX0102\4&28738126&0

First download and install HP ProtectTools Security Manager from here.

Then download and install Embedded Security for HP ProtectTools from here.

You may need to restart your system after this steps.

 

** Say thanks by clicking the "Kudos! Star" which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
0
Reply
0
Please use plain text.