network controller driver not found and WI-fi doesn`t work???i have an cq57-383sq.please help

[lukaszkaijonas]

hey ive fixed most of my issue i have three issues it'd be great if i could have some assisstance

network controller id
PCI\VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00
PCI\VEN_1814&DEV_5390&SUBSYS_1636103C
PCI\VEN_1814&DEV_5390&CC_028000
PCI\VEN_1814&DEV_5390&CC_0280

an unknown device
ACPI\HPQ0004
*HPQ004

and another unknown device
USB\VID_138A&PID_0005&REV_0<90
USB\VID_138A&PID_0005

ur help will be muchly appriciated

[Paul_Tikkanen]

Hi, Lukasz:

The first one is:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-903...

The second one is:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-761...

The last one is:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

Paul

[ArturoMolina]

Thank you!!

the second one worked for my pavilion dv6-6c47cl wireless

It wasn't listed on my product driver page

[Mralex]

Hello Paul,

i really need your help i recently installed Windows 7.

i got a HP Pavilion DV6-1320SO

when i press the little button for blurtooth & Wlan only BT starts to work what i can se the driver for the Wlan card insent installed i have tryed everything but cant seem to find the correct driver,

this it the Hardware ID i think: PCI\VEN_8086&DEV_0084&SUBSYS_13158086&REV_00

Is there any chanse that you could help me to get the correct driver for the Wlancard?

Thx in advanced =)

[Paul_Tikkanen]

Hi:

According to the hardware ID you posted you have the Intel Wireless Link WiFi 1000 WLAN adapter.

The best thing to do is to go to the intel site and get the latest driver for it.

Your product specs show your notebook came with W7 64 bit, so use the second file listed.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21244&lang=eng&OSVersion=Windows%207%...

Best regards,

Paul

[stao]

Hello there, I have a similar problem. My network adaptor cannot be found after I upgrade my OS from WIN7 Home Premium to Win 7 Ultimate. My other laptop works fine. After I checked Device Manager, these are the id strings shown:

Ethernet Controller:

PCI\VEN_10EC&DEV_8136&SUBSYS_169B103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_169B103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

Network Controller:

PCI\VEN_14E4&DEV_4727&SUBSYS_1795103C&REV_01

PCI\VEN_14E4&DEV_4727&SUBSYS_1795103C

PCI\VEN_14E4&DEV_4727&CC_028000

PCI\VEN_14E4&DEV_4727&CC_0280

PCI Device:

PCI\VEN_10EC&DEV_5209&SUBSYS_169B103C&REV_01

PCI\VEN_10EC&DEV_5209&SUBSYS_169B103C

PCI\VEN_10EC&DEV_5209&CC_FF0000

PCI\VEN_10EC&DEV_5209&CC_FF00

SM Bus Controller:

PCI\VEN_1022&DEV_780B&SUBSYS_169B103C&REV_13

PCI\VEN_1022&DEV_780B&SUBSYS_169B103C

PCI\VEN_1022&DEV_780B&CC_0C0500

PCI\VEN_1022&DEV_780B&CC_0C05

Please let me know how I can fix this problem. Thank you very much!!!!!!!

[Paul_Tikkanen]

Hi, Stao:

First install the chipset driver and reboot.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-98379-1&cc=us&dlc=en&lc=en&...=

I don't know about the SM Bus controller. That is an AMD device, but the specs for our PC show it has an Intel chipset. Did you install the AMD video driver? Your notebook may have switchable graphics.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-99725-1&cc=us&dlc=en&lc=en&...=

Ethernet:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93650-1&cc=us&dlc=en&lc=en&...=

Wireless:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-102505-1&cc=us&dlc=en&lc=en

PCI device:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93202-1&cc=us&dlc=en&lc=en&...=

Paul

[stao]

I am doing the downloading from another laptop. Will let you know shortly if it works.

Since I got you here, do you know why it happens after I upgrade it to Ultimate? Also, I notice all my HP pre-installed programs are gone, such as Recovery Manager, WebCam, HP Update, Wireless Assistant. Do you know how can I get them back? Or can you direct me to another link? Thank you very much! I am in a panic mode right now. ..

[stao]

Paul, I tried to install the chipset driver, it's said my computer "does not meet the minimum requirements for installing the software". Any idea?

[Paul_Tikkanen]

Hi:

If the chipset driver doesn't work, then don't worry about it.

I am surprised however since the cq57-383sq product specs, show your notebook to have an Intel processor, therefore, it should have an Intel chipset.

Paul