HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

wireless connection does not appear, unless I change from 5 mhz to 2.4 (127 Views)
Reply
Reply
Topic Options
bongisikes Student
Student
bongisikes
Posts: 1
Registered: ‎07-13-2011
Message 1 of 3 (127 Views)
Report Inappropriate Content

wireless connection does not appear, unless I change from 5 mhz to 2.4

‎07-13-2011 08:22 PM

After I bought a new HP last night I tried to go on line, but the wireless connection does not show up.  I have a Cisco 3000, and was using the 5 Mhz signal...I changed to the 2.4 and now the computer does see the signal....but it obviously slower than the 5 mhz signal....This is a brand new computer so it doesn't make sense, I should not have to slow down the router from my old computer.  Has anyone else run into this probem? And if so, how did you fix?  Thanks in advance.

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
Paul_Tikkanen
Posts: 23,164
Registered: ‎07-13-2010
Message 2 of 3 (117 Views)
Report Inappropriate Content

Re: wireless connection does not appear, unless I change from 5 mhz to 2.4

‎07-14-2011 05:06 AM

Hi;

 

More than likely the PC you bought has a wireless adapter that only works on the 2.4 GHz frequency.

 

Look in your device manager for the model of the WLAN card you have and look up its specs online.

 

Paul

0
Reply
0
Please use plain text.
 
Teacher
Teacher
Reikableu
Posts: 210
Registered: ‎01-19-2011
Message 3 of 3 (114 Views)
Report Inappropriate Content

Re: wireless connection does not appear, unless I change from 5 mhz to 2.4

[ Edited ]

‎07-14-2011 05:45 AM - edited ‎07-14-2011 05:46 AM

paul is actually right, not all notebooks, no matter how new it is, support the 5mhz band from routers and that's pobably why the network is not being detected by your wireless card.

~reikableu~
...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"
~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~
0
Reply
0
Please use plain text.