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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2014 03:07 PM

HP Recommended
What does a blue screen with error message 005A1654 mean on my hp photosmart 5520?
1 REPLY 1

‎04-25-2014 09:51 AM - last edited on ‎01-15-2024 06:17 AM by Level 5

HP Recommended

Hi Jcrawford2006,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Photosmart 5520 e-All-in-One Printer and getting a blue screen with an error. Have you tried to reset the printer unplug the printer and press the power button 3 times and plug it back in? Plug the power adapter directly into a functioning wall outlet,
and into the computer. Do not plug it into a power strip, surge protector, or secondary power source. Here is a firmwareupdate to download and install with your computer.  Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system as well as the printer.

 

 Hope this helps.

 

Thanks.



 

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