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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2014 10:08 PM

HP Recommended

I just bought HP Pavilion 14-D005TX, and at first its bluetooth was working fine. Until it stopped working. My laptop cannot discover any other devices though I make sure that they are discoverable. Please help me.

 

Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS 

Windows 8.1

2 REPLIES 2

‎09-05-2014 10:23 AM - last edited on ‎03-07-2017 08:43 PM by HP Administrator

HP Recommended

Hi @jeeessarcastic ,

 

Thank you for you query, I will do my best to assist you!

 

I gather that you recently purchased the 14-d005tx Notebook and the Bluetooth was working fine. However now it will not discover and Bluetooth devices, although they are discoverable.

 

Has there been any recent updates or changes to your system?

 

 

Here is a link to Fixing Bluetooth Problems   to aid with this difficulty.

 

If you are still having an issue try these steps.

 

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link".

 

If you are still unable to pair with a Bluetooth device try the following:.

Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose.

As well you can try this.

Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords (leave the password field blank)
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it

 

 

Please let me know the outcome.

 

 

Sparkles1

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‎09-12-2014 02:25 AM

HP Recommended

Thank you very much for your help. I have already fixed my bluetooth problem by uninstalling the old device driver and installing a new one. Thanks! :OpenSmile:

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