Question
Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!
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Dean
Dragon-Fur
Posts: 7,893
Member Since: ‎04-14-2009
Message 11 of 19 (2,931 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

D3,

 

Great News!  You are most welcome.

I am glad it is fixed!

Kind Regards,
Dragon-Fur
Top Student
d3wb3rry
Posts: 9
Member Since: ‎04-25-2012
Message 12 of 19 (2,896 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

hi dragon ,

 

       its me again , i updated BIOs but after that, i t5ried to send something but the  bluetooth  is missing cant click the icon of the bluetooth and i even re-intsaled  the broadcom driver.  the way i follow your instructions when u helped me fix the bluetooth thing last week  but it says " no bluetooth is detected"  . please help thanx again. sorry for my bad english

Dean
Dragon-Fur
Posts: 7,893
Member Since: ‎04-14-2009
Message 13 of 19 (2,895 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

Hi d3,

 

I am sorry you are having problems again.  It makes me sad. 

 

Reinstalling the drivers once or twice should be enough.  I don't think it needs more than that.  Something else must be going on...

 

You may have a hardware issue.  The Bluetooth card may be at fault: not fully seated (stuck in place properly), actually failing, something else - maybe in conflict with another device...

 

The setup file (link below and in the previous post) is pretty specific... there is really not much else I can add to it as far as "how to make Bluetooth devices work".

 

Setting Up Bluetooth Connections with Windows 7

 

=======================================================================

What is Running?

There is another possibility:  Your Bluetooth services may not be running properly.  This is hard to check on your system - things are already not working as they should so what is running, or not running, is suspect.

 

Start > search / type "resour" > Click on "Resource Monitor

(You may also Right-Click and Send it to your Desktop as a Shortcut if you like)

 

NOTE:  You can also get to the Resource Monitor from within the Task Manager.

 

Once you have the Resource Monitor running,

  • Look at the Overview Window at the CPU Panel
  • Click on the word Image (to sort the processes by Process Name)
  • Scroll down to processes beginning with BT*

 

You are looking for some or all of the following processes as shown in this graphic:

Bluetooth_Processes.PNG

 

 

=======================================================================

Kick It!

You could try a Hard Reset on your computer.  IF the issue is one of having the device disconnecting from the Device Manager, then the Reset may kick it back so it works again.  I am not at all positive this is a "Hard Reset" kind of a problem - the symptoms are pervasive and repetitive.  Nonetheless, here is the procedure for you to try; it won't hurt anything and it may solve the problem.

 

Hard Reset:

Sometimes all you need to do is kick the computer.  This method works for a variety of connection and ‘stuck’ program issues.

  • Disconnect all external devices first.
  • Remove AC power and the battery
  • Press and hold power button for at least 30 seconds
  • Reinstall only AC power for first startup ** See Note
  • Power on - Log in
  • Next time you shut down the system, reinstall battery.

** Note:  If time is short, reinstall battery the first time and be done with it.

 

Reference:

Hard Reset to Resolve Hardware and Software Issues

==========================================================================

What Next?

 

If this fails to fix it...

My advice to you is to Call HP. 

  • The computer is new from what you say... 
  • The problem won't go away. 
  • It is time to find out why the issue is not solved using the tools and techniques available. 
  • It is time to make sure something is not just broken.

=========================================================================

I am not trying to "bail out".  I am concerner that there may be something wrong with either what you are doing that I cannot see from so far away (and cannot fix), OR that there is something broken that needs repair.  When you talk to a Repair Technician, he or she can help you one step at a time and help you decide what to do to really fix this.

 

I hope this helps!

 

Good Luck!

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Kind Regards,
Dragon-Fur
Top Student
d3wb3rry
Posts: 9
Member Since: ‎04-25-2012
Message 14 of 19 (2,876 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

lol  to be honest  i regret purchasing HP coz ever since i bought this laptop it gives me hard time.  I just used the laptop for almost 2 weeks after i posted here and it crushed . so i brought it back and they said it was a manufacture error. they gave me a new laptop same model and this bluetooth thing again is the problem but thanx to u. i just  followed the same instructions u gave me  and its okay now jezz lol. but hey how come  when i am talking with a friend in skype who is using HP mini i couldn't hear him with his headphone off? and when he is on head phone and he's playing music on the laptop the sound comes out only in the speakers and not in the headphones. i posted a new topic about this problem  last week but nobody post a reply. thank u so much.

Dean
Dragon-Fur
Posts: 7,893
Member Since: ‎04-14-2009
Message 15 of 19 (2,870 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

D3wB3rry,

 

Glad you are again successful with fussy Bluetooth!  Smiling.

 

Well, you are in company with Bluetooth troubles.  I think it is not only HP that has Bluetooth adventures; buying something else may not have saved you.  Bluetooth is maybe touchy.  I don't use it all the time; I am not the best judge.  Mine works when I need it most of the time.

 

I found your other post and will try and answer the sound question there.

 

----------------------------------------------------------------------------------------------------------------

                     When you appreciate the Help you receive…

 

       Please Click the Kudos Star on the Left to say "Thank You"!

 

    Is it Solved? Make it easier for other people to find the Answer: 

       Please Mark my PostAccept as Solution” to say "Yes!"

 

 Remember:  The more information you provide, the better help you receive.

Always Include:  (Computer) Product Number  ,  Printer – Model Number ,

                        Operating System and an Error Description

                             Never give out your Serial Number

----------------------------------------------------------------------------------------------------------------

                                 2012 Year of the Dragon!

 

Kind Regards,
Dragon-Fur
Student
sarasweet75
Posts: 1
Member Since: ‎05-04-2013
Message 16 of 19 (1,796 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

Bluetooth problem on my new HP Pavilion G Series laptop and really need help

Professor
npw05001
Posts: 2,472
Member Since: ‎02-19-2013
Message 17 of 19 (1,745 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

Hello sarasweet75,

 

I see that you are having a problem with the Bluetooth on your HP computer. I would like to help with this issue but I need some information.

 

Can you provide the model and product number of the computer? Here is a link that shows how to find that information.

 

What kind of problem are you having with the Bluetooth?

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Student
takeshi88
Posts: 1
Member Since: ‎09-03-2013
Message 18 of 19 (1,255 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

hai, i really need help. my  HP Pavillion dv3500 have problems with the bluetooth. i can't switch on my bluetooth. so, i can't using wireless and transfer my files within bluetooth. 

Student
khouzam
Posts: 1
Member Since: ‎05-18-2014
Message 19 of 19 (527 Views)

Re: Bluetooth problem on my new HP Pavilion G Series Laptop and really need help!

good day

pls u cant send to me bluetooth drive

thanx

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