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fournineten
Posts: 6
Member Since: ‎03-27-2012
Message 1 of 4 (346 Views)

Bluetooth soundbar keeps disconnecting

Hello,

 

We have just set up a bluetooth soundbar and it will work great for a while and then just disconnect for no apparent reason. 

 

I have a Pavillion g6 running Windows 7. Any help would be greatly appreciated.

Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 4 (333 Views)

Re: Bluetooth soundbar keeps disconnecting

Hello fournineten,

 

Take a look at this document and try the troubleshooting steps.  Please let me know if it helps to resolve your issues.

 

Good luck!

 

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Top Student
fournineten
Posts: 6
Member Since: ‎03-27-2012
Message 3 of 4 (321 Views)

Re: Bluetooth soundbar keeps disconnecting

Thanks for the reply, I will look at it. Quick question, our computer is not prompting us to enter a pairing code with the soundbar, should it and where would we find where?
Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 4 of 4 (290 Views)

Re: Bluetooth soundbar keeps disconnecting

Follow the troubleshooting steps I offered in the link above, which has a section about pairing.  Please let me know if this helps to resolve your issue.

 

Good luck!

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