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Honor Student
Nann2757
Posts: 2
Member Since: ‎05-14-2013
Message 1 of 4 (230 Views)

CANNOT INSTALL UPDATES FOR APPS FOR WINDOWS 8

I HAVE 27 APPS AVAILABLE FOR UPDATES BUT I CANNOT DO THAT.  THE MESSAGE I GET IS "ENABLE WINDOWS FIREWALL"  I HAVE AN HP LAPTOP WITH WINDOWS 8 NOT TOUCHSCREEN.  PURCHASED FEBRUARY 2013.  HAS NORTON INTERNET SECURITY INSTALLED.  PLEASE HELP.

Distinguished Professor
anthony82
Posts: 2,800
Member Since: ‎02-19-2013
Message 2 of 4 (213 Views)

Re: CANNOT INSTALL UPDATES FOR APPS FOR WINDOWS 8

Hello Nann2757,

 

You’re not able to update apps and need to turn on your firewall.

 

  1. Go to your start screen and type control panel.
  2. Select control panel.
  3. Click system and security.
  4. Click Windows firewall.
  5. Click advanced settings on the left.
  6. Click Windows firewall properties in the middle of the page.
  7. Make sure the firewall state in on in each tab.

 

Let me know how everything goes.

Have a good day.

 

Honor Student
Nann2757
Posts: 2
Member Since: ‎05-14-2013
Message 3 of 4 (192 Views)

Re: CANNOT INSTALL UPDATES FOR APPS FOR WINDOWS 8

Thanks for replying.

 

I did what you posted but when I clicked on the Advanced Settings I got this message in the middle

 

"There was an error in opening the Windows Firewall with Advanced Security Snap-in."

 

It also said that the Windows Firewall with Advanced Setting failed to load.  Restart the windows firewall service on the computer that you are managing.  Error Code 0x6D9

 

What to do now?   :smileyhappy:

Distinguished Professor
anthony82
Posts: 2,800
Member Since: ‎02-19-2013
Message 4 of 4 (185 Views)

Re: CANNOT INSTALL UPDATES FOR APPS FOR WINDOWS 8

Nann2757

Check if the Windows Firewall service is started and its startup type is set to Automatic. To do this, follow these steps.
1. Go to Start screen, type services; right click on Services item from the list, click “Run as administrator”.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. From the list of services, double click on Windows Firewall, change the startup type to automatic, click Start and then click ok.

 

Now try to turn on the firewall services.

 

When was the last time that you were able to update the app?

 

If you were able to update at one time you may try to run a system restore.

This will take the system back to when everything was working correctly without affect your personal files.

Here is a link on how to run a restore.

 

Let me know how everything goes.

Have a good day.

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