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shkodra10
Posts: 3
Member Since: ‎07-09-2010
Message 1 of 5 (8,142 Views)
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HP 550 Wireless and Bluetooth problem on win 7

Hello

I've been having a problem with the wireless and the bluetooth connection since i upgraded to windows 7 x64

The problem with the wireless is that i cannot find any wireless devices in range (even if i have a wireless router just 2 meters away providing internet for another laptop and two mobiles)

I searched for the drivers on the HP site but i only fund the vista x86 drivers.

i also tried the drivers from a previous post found on this board link here (the broadcom wireless drivers) and even if they show normally on device manager window, still get a "Turn wireless capability on" when i troubleshoot the problem. And yes, the light on the wireless button is blue (not yellow)

The other thing with the bluetooth is that i get some unknown bluetooth devices on device manager window just like in this picture.

 

I have no idea what to do right now so please help.

Thanks in advance.

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 5 (8,111 Views)

Re: HP 550 Wireless and Bluetooth problem on win 7

[ Edited ]

Hi,

Check below guide:

How to install HP Bluetooth driver under Windows 7.

 

You will need this drivers:

 

HP Wireless Assistant here (ver 3.50.11.2   for 32/64 bit Win7)

 

Bluetooth Wireless here (ver 6.2.1.500  for 32/64 bit Win7)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
shkodra10
Posts: 3
Member Since: ‎07-09-2010
Message 3 of 5 (8,073 Views)

Re: HP 550 Wireless and Bluetooth problem on win 7

Thanks man.

wireless worked like a charm

Although i still have some unidentified bluetooth modules in device manager, its not a big deal.

The thing i needed is up and running :smileyhappy:

thanks again

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 5 (8,005 Views)

Re: HP 550 Wireless and Bluetooth problem on win 7

Hi again,

Plsease check again guide from above.

It wasn't working but I just edited link and now You may check it.

 

Your last problem should be solved by Bluetooth driver which I gave You.

To install this driver correclty You will have too switch on Bluetooth first in Wireless Assistant.

 

If this will still not work then go to ' Device Manager '. Click with right button of your mouse on each Bluetooth thing with yellow sign and exclamation mark ( ), and choose from the list  ' Update Driver Software '.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
shkodra10
Posts: 3
Member Since: ‎07-09-2010
Message 5 of 5 (7,910 Views)

Re: HP 550 Wireless and Bluetooth problem on win 7

The bluetooth also works fine but still get those unknown devices.

Also did the thing You explained in the last sentence, but still i get a " windows was unable to install your bluetooth peripheral device" message.

Anyway, it doesn't matter, as i said before, bluetooth works fine. 

thanks again

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