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Honor Student
Posts: 3
Member Since: ‎01-11-2013
Message 1 of 11 (18,670 Views)

HP 650 WIFI PROBLEM

hey, I bought HP 650 notebook last month, and even after installing wireless drives, the machine cant connect to hotspots.This is because th machine cant seem to accept any drivers for wireless. What can I do?
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Provost
Posts: 50,808
Member Since: ‎07-13-2010
Message 2 of 11 (18,660 Views)

Re: HP 650 WIFI PROBLEM

Hi:

 

Please provide the operating system you are using and if it is 32 or 64 bit, and go to the device manager, click on the network controller needing drivers and post the hardware ID for it.

 

If you do not know where to find a hardware ID, please read the info at the link below.

 

http://www.devicedriverfinder.com/blog/device-drivers/how-to-check-the-hardware-id-for-a-windows-dev...

Honor Student
Posts: 3
Member Since: ‎01-11-2013
Message 3 of 11 (18,644 Views)

Re: HP 650 WIFI PROBLEM

Am using windows 7, 32 bit..the hardware id is
PCI\VEN_168C&DEV_0036&SUBSYS_18E3103C&REV_01

PCI\VEN_168C&DEV_0036&SUBSYS_18E3103C

PCI\VEN_168C&DEV_0036&CC_028000

PCI\VEN_168C&DEV_0036&CC_0280
Provost
Posts: 50,808
Member Since: ‎07-13-2010
Message 4 of 11 (18,641 Views)

Re: HP 650 WIFI PROBLEM

Honor Student
Posts: 3
Member Since: ‎01-11-2013
Message 5 of 11 (18,633 Views)

Re: HP 650 WIFI PROBLEM

I already have the driver above but nothing seems to work. However I visited an expert and he realised the machine is lacking a wireless cable that is supposed to initiate the connection. What do I do? Do I return the machine and get another one, or can I get a refund?.
Provost
Posts: 50,808
Member Since: ‎07-13-2010
Message 6 of 11 (18,628 Views)

Re: HP 650 WIFI PROBLEM

Hi:

 

This is a consumer to consumer forum.

 

I do not work for HP, so I cannot answer your questions.

 

I suggest that you contact HP technical support for the country you live in at the link below.

 

Call the number for business PC's/notebooks.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Student
Posts: 1
Member Since: ‎07-20-2013
Message 7 of 11 (15,711 Views)

Re: HP 650 WIFI PROBLEM

Hello, was problem solwed?

Student
Posts: 1
Member Since: ‎08-24-2013
Message 8 of 11 (14,577 Views)

Re: HP 650 WIFI PROBLEM

Can you help me please ! I have the same problem    ( windows 7 32-bits)

Spoiler
Capture.PNG

 

 

Provost
Posts: 50,808
Member Since: ‎07-13-2010
Message 9 of 11 (14,543 Views)
Student
Posts: 1
Member Since: ‎09-03-2013
Message 10 of 11 (14,124 Views)

Re: HP 650 WIFI PROBLEM

have been having this issue for like 5days now. whenever i connect to a wifi network it connects but when i launch a web browser for a webpage it disconnects. likewise if i want to access the wifi network documents  it  also disconnects.

however, when an automatic update wants to initial it disconnects too.

 

i have updated my ralink wifi drive and done all possible network diagnostic solution but this problem still persist.

 

please i need help ASAP

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