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Honor Student
OptimalMedal
Posts: 2
Member Since: ‎10-15-2013
Message 1 of 4 (998 Views)

HP ENVY 17-j013cl Wifi problems

Hello,

 

I hope one of you can help me with my situation. My laptop keeps disconnecting and reconnecting to my router every few minutes. Sometimes it will be perfecty fine, but just disconnect for no reason. It even happens when I get really close to the router. Is there any way to fix this? 

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HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 2 of 4 (975 Views)

Re: HP ENVY 17-j013cl Wifi problems

Hi OptimalMedal,

 

I understand your HP ENVY 17-j013cl Notebook PC keeps disconnecting from the network, regardless of how close the router is to it. What is the operating system running on your notebook?

 

Looking forward to your response!

 

Thank you,

I worked on behalf of HP.
Honor Student
OptimalMedal
Posts: 2
Member Since: ‎10-15-2013
Message 3 of 4 (966 Views)

Re: HP ENVY 17-j013cl Wifi problems

My laptop runs Windows 8. Thank you for the reply! 

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HandyAndy14
Posts: 394
Member Since: ‎08-31-2013
Message 4 of 4 (955 Views)

Re: HP ENVY 17-j013cl Wifi problems

Hi OptimalMedal,

 

Take a look at the following link: http://goo.gl/dIyNnd

I would like you to go through the steps below where it states"Cannot connect to the wireless network or to the Internet" also "Wireless connection is slow".

 

Let me know if this resolves the issue.

 

Thank you,

I worked on behalf of HP.
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