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Student
sunny-girl
Posts: 1
Member Since: ‎09-07-2013
Message 1 of 2 (643 Views)

HP ENVY Ultrabook CTO 4t-1100 - WiFi connection drops, Wi-Fi adapter needs to be reset

Running the Windows Network Diagnostics will ussually fix the problem, however this happens all the time, does anyone know how to fix it permentantly?  I already updated all of my drivers, including the Intel Wireless-N 2230
 
 
Operating System: Microsoft Windows 8 (64-bit)
 
 
 
 
Following is the Windows Network Diagnostics info:
 
Print
Windows Network Diagnostics
Publisher details
Issues found
The default gateway is not available
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Fixed
Fixed
Reset the "Wi-Fi" adapter
Completed
Investigate router or broadband modem issues
Not run
Issues found
Detection details
6
The default gateway is not available
Fixed
Fixed
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Reset the "Wi-Fi" adapter
Completed
This can sometimes resolve an intermittent problem.
Informational
Network Diagnostics Log
File Name: 85D51455-071C-48E5-98FA-031EF1E5689E.Repair.1.etlInvestigate router or broadband modem issues
Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details
Expand
Informational
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: 

Network adapter Wi-Fi driver information:

   Description . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
   Manufacturer  . . . . . . . . . : Intel
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 14.8.8.75
   Inf File Name . . . . . . . . . : C:\Windows\INF\netwne64.inf
   Inf File Date . . . . . . . . . : Wednesday, July 25, 2012  8:37:09 PM
   Section Name  . . . . . . . . . : Install_MPCIEX_GEN_2230_BGN_2x2_HMC_WIN7_64_BGN15
   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0887&subsys_40628086
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9
Informational
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: e7919c58-ce46-4a00-bc5f-ef453f0fcc2e
 Interface name: Intel(R) Centrino(R) Wireless-N 2230
 Interface type: Native WiFi

Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1

Connection status summary
 Connection started at: 2013-09-07 10:27:40-438
 Profile match: Success
 Pre-Association: Success
 Association: Success
 Security and Authentication: Success

List of visible access point(s): 7 item(s) total, 7 item(s) displayed
        BSSID		BSS Type PHY	Signal(dB)	Chnl/freq    SSID
-------------------------------------------------------------------------
00-01-4A-10-BB-50	Infra	 g	-72		11	 LF-X1U.00014A10BB50
B8-E6-25-24-5D-E1	Infra	 g	-80		11	 2WIRE706
60-C3-97-05-F9-99	Infra	 g	-49		7	 2WIRE769
08-86-3B-22-63-9F	Infra	 <unknown>	-48		6	 Marlins_WiFi
10-0D-7F-55-4E-4E	Infra	 <unknown>	-70		2	 NETGEAR21
3C-EA-4F-6D-67-11	Infra	 g	-88		5	 2WIRE726
94-44-52-67-5B-19	Infra	 <unknown>	-76		1	 Belkin.3B19

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 7 item(s) total, 7 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 g	Yes		46	Yes		LF-X1U.00014A10BB50
  Infra	 g	Yes		33	Yes		2WIRE706
  Infra	 g	Yes		85	Yes		2WIRE769
  Infra	 <unknown>	Yes		99	Yes		Marlins_WiFi
  Infra	 <unknown>	Yes		50	Yes		NETGEAR21
  Infra	 g	Yes		20	Yes		2WIRE726
  Infra	 <unknown>	Yes		40	Yes		Belkin.3B19

  List of preferred networks: 15 item(s)
   Profile: Marlins_WiFi
    SSID: Marlins_WiFi
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
   Profile: Bird's Nest
    SSID: Bird's Nest
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: TRX Wireless
    SSID: TRX Wireless
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: Marlins_2GHz
    SSID: Marlins_2GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: LEVYS KOSHER
    SSID: LEVYS KOSHER
    SSID length: 12
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: KMGi
    SSID: KMGi
    SSID length: 4
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: fauwpa2
    SSID: fauwpa2
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: fau
    SSID: fau
    SSID length: 3
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: DanielsAntique
    SSID: DanielsAntique
    SSID length: 14
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: belkin.39f
    SSID: belkin.39f
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: KPN
    SSID: KPN
    SSID length: 3
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: Navona Luxury Suite
    SSID: Navona Luxury Suite
    SSID length: 19
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: marlins.guests
    SSID: marlins.guests
    SSID length: 14
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: fauguest
    SSID: fauguest
    SSID length: 8
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001
   Profile: attwifi
    SSID: attwifi
    SSID length: 7
    Connection mode: Infra
    Security: No
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028001

 Information for Connection ID 1
 Connection started at: 2013-09-07 10:27:40-438
  Auto Configuration ID: 1
  Profile: Marlins_WiFi
  SSID: Marlins_WiFi
  SSID length: 12
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): Yes
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  08-86-3b-22-63-9f
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 101390
    Ndis Tx: 63920
    Unicast decrypt success: 0
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 284
    Rx failure: 0
    Tx success: 172
    Tx failure: 0
    Tx retry: 16
    Tx multiple retry: 2
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
   Roaming history: 1 item(s)
     Times: 2013-09-07 11:13:17-167
    Roamed from BSSID:  08-86-3b-22-63-9f
     Reason: 0x00000002

Informational
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: e7919c58-ce46-4a00-bc5f-ef453f0fcc2e
 Interface name: Intel(R) Centrino(R) Wireless-N 2230
 Interface type: Native WiFi

Result of diagnosis: There may be problem



Informational
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: e7919c58-ce46-4a00-bc5f-ef453f0fcc2e
 Interface name: Intel(R) Centrino(R) Wireless-N 2230
 Interface type: Native WiFi
 Profile: Marlins_WiFi
 SSID: Marlins_WiFi
 SSID length: 12
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: Yes

Result of diagnosis: There may be problem



Informational
Network Diagnostics Log
File Name: 85D51455-071C-48E5-98FA-031EF1E5689E.Diagnose.0.etl
Informational
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cabCollection information Computer Name: LAPTOP Windows Version:
6.2
Architecture:
x64
Time:
Saturday, September 7, 2013 11:20:44 AM
Publisher details
Expand
Windows Network Diagnostics Detects problems with network connectivity. Package Version:
1.0
Publisher:  

 

 

Thank you

Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 2 (606 Views)

Re: HP ENVY Ultrabook CTO 4t-1100 - WiFi connection drops, Wi-Fi adapter needs to be reset

Have you tried the troubleshooting steps, located in this document

 

 

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