10-17-2013 10:59 PM - edited 10-18-2013 04:44 PM
Hi, I am having issues with the new 8.1 update
After I updated to Windows 8.1 from 8 my f12/wireless button no longer switched on and off my Envy's airplane mode. I have tried downloading the button driver from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategor
It would not allow me to repair the files and instead gave me an error. I have now tried to uninstall and reinstall the driver but after uninstalling it gives me the same error message. Is there a fix for this problem or will I have to wait for an update of the driver?
Edit: Also the screen change button (the thing that does duplicate, split screen) is not working now either.
10-23-2013 08:45 AM
Shibein and SeanFromVI
Could we get some additional information so we can assist you? If you could please post your product number for your computer. I am linking a document below that will show you how to find your product number.
How Do I Find My Model Number or Product Number?
Please feel free to re-post once you have the needed information.
10-23-2013 09:35 AM
For you I would recommend that you download and install the drivers I am linking below. They are the Windows 8.1 network drivers for your computer and should resolve the issue.
Realtek Local Area Network (LAN) Driver
Please feel free to re-post as to the outcome of this resolution.
10-23-2013 11:10 AM - edited 10-23-2013 12:42 PM
You are actually experiencing 2 different issues here. We are going to need to resolve the 1722 error message first. Follow the steps I am listing below to fix the 1722 error, also ensure you are following the document called “Backing Up, Editing, and Restoring the Windows Registry (Windows 8)” before and during the process.
Backing Up, Editing, and Restoring the Windows Registry (Windows 8)
*** ENSURE YOU BACKUP YOUR REGISTRY ***
Step 1. Using “Finding a registry item” in the above document find the following key HKLM\System\CurrentControlSet\Control\Lsa.
Step 2. You should see a multi-string value (REG_MULTI_SZ) named "Notification Packages".
If it does not exist, create it. Right-click in the right-hand pane and choose "New > Multi-String Value." PLEASE ENSURE YOU CHOOSE MULTI-STRING VALUE HERE
Step 3. Name it Notification Packages.
Step 4. Double-click on Notification Packages to edit it.
Step 5. Type the value scecli on the first line, then click OK.
Step 6. Close and save.
Step 7. Restart your computer.
After your computer reboots try to reinstall your driver.
Please re-post with the results of our troubleshooting.
10-23-2013 12:01 PM - edited 10-23-2013 01:01 PM
Okay lets try something different then. Lets try stopping and starting the Windows Installer Package by following the steps below.
Step 1. Press the "Windows key + R"
Step 2. In the "Open" box, type"msiexec /unreg", and then press ENTER.
Step 3. Press the "Windows key + R" again
Step 4. In the "Open" box, type"msiexec /regserver", and then press ENTER
Please feel free to re-post if you have any further questions or concerns.
10-23-2013 12:31 PM
I installed the updated driver package for my network driver and that went ok, thanks. I sitll can't use the wireless network button on my keyboard though to turn things on and off. I am trying to install package sp63752.exe that I downloaded from the support page for my 14t-k000 laptop for Windows 8.1
Here's a screenshot with the error message I get:
If I check in control panel I see that it's installed but it still doesn't work. I then have to uninstall it and it asks me to reboot my system.
I do have the registry setting you suggested in the prior post (HKLM\System\CurrentControlSet\Control\Lsa\Notific
I think something is off on the installshield installation package.
One other thing of note, this is a fresh install of Windows 8.1 Professional, not an upgrade from Windows 8.