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Student
jtgrammy
Posts: 1
Member Since: ‎05-28-2012
Message 1 of 19 (7,956 Views)
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Help with slow internet with new HP Envy

I have a new HP Envy and my web sites load like dial-up, video breaks up frequently.   Using Motorola modem/router combo.  HP desktop loads and streams very fast, husband's new less expensive HP laptop loads and streams very fast .   I' m just about ready to sell this baby on ebay.  Can anyone help me before I do ?

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 19 (7,924 Views)

Re: Help with slow internet with new HP Envy

Hi,

 

1. Please write your notebook product number (p/n), which system are you using and country of purchase.

    Resource:

    How to Locate the Notebook product number (p/n)

 

2. Go to:

Control Panel -> Device Manager -> Network adapters

Right click wireless card and choose ' Properties '.  Next select ' Details ' tab, use the dropdown selector to choose Hardware Ids and paste all the values ​​from there to the next reply.

Below you've got example how to do it:

464i329EA20FEFCDC76A
466i652BE51C12165A92
467iC2AEC23384DE4519

 

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kethorkildsen
Posts: 2
Member Since: ‎07-31-2012
Message 3 of 19 (7,884 Views)

Re: Help with slow internet with new HP Envy

USB\VID_8087&PID_07DA&REV_7869
USB\VID_8087&PID_07DA

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 19 (7,871 Views)

Re: Help with slow internet with new HP Envy

@kethorkildsen

 

Hi,

Welcome to the HP forum.

Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Honor Student
kethorkildsen
Posts: 2
Member Since: ‎07-31-2012
Message 5 of 19 (7,869 Views)

Re: Help with slow internet with new HP Envy

system: Windows 7

pn: A9G58AV

USA

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 6 of 19 (7,867 Views)

Re: Help with slow internet with new HP Envy

@kethorkildsen

 

Download and install this driver.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Student
tuanho21
Posts: 1
Member Since: ‎12-07-2012
Message 7 of 19 (7,498 Views)

Re: Help with slow internet with new HP Envy

I'm also experiencing this problem. When I first used the envy, the internet was fast and everything worked fine, after a setting up the first day, the next day the internet would take a long time to load up, this is at numerous locations..
here is my notebook product number

PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C&REV_00
PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C
PCI\VEN_1814&DEV_539B&CC_028000
PCI\VEN_1814&DEV_539B&CC_0280
Honor Student
kwfire
Posts: 2
Member Since: ‎01-23-2013
Message 8 of 19 (7,029 Views)

Re: Help with slow internet with new HP Envy

Internet extremly slow, old computer faster than this one. Researched forum for possible solutions and followed instructions. Below are the devices they instructed to send on next reply. Please help!!

 

PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C&REV_00
PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C
PCI\VEN_1814&DEV_539B&CC_028000
PCI\VEN_1814&DEV_539B&CC_0280

Honor Student
kwfire
Posts: 2
Member Since: ‎01-23-2013
Message 9 of 19 (7,024 Views)

Re: Help with slow internet with new HP Envy

PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C&REV_00
PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C
PCI\VEN_1814&DEV_539B&CC_028000
PCI\VEN_1814&DEV_539B&CC_0280

 

HP Envy internet extremely slow, found your solution response to send device drivers, here they are:

 

Please HELP!

 

 

Student
BalloonOne29
Posts: 1
Member Since: ‎03-30-2013
Message 10 of 19 (6,189 Views)

Help with slow internet with new HP Envy All In One Desktop

My problem is similar to those stated. I just got my new desktop and it was very fast the first few days and now has been giving me problems with freezing, and loading web pages slower then my laptop that I replaced it with...maybe I should have gone with a Mac

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