01-31-2009 07:48 PM
I have a Compaq Presario F700 model notebook PC with a Windows Vista operating system. It is out of warranty. I do not know what happened but last week but I began having problems with the wireless connection. I was unable to connect wirelessly and the Broadcom Wireless Lan driver was not being detected. The wireless light switch remained an amber color no matter whether I turned it on or off. When I checked under the Device Manager, the driver was missing although it had been properly installed.
I read everything I could find on the internet regarding this issue and also had numerous conversations with different HP Technical Support reps. I stayed up 2 days straight trying to figure a solution but nothing worked. The last technician I spoke with told me to either pay for a new card (costing about $286.00) or do a complete restore to its original factory state. Instead I went out and bought a Belkin wireless G Plus MIMO USB network adapter so I would have some wireless function.
Well my problem now seems to have been solved this evening. First, I uninstalled and reinstalled an earlier version of the Broadcom Wireless Lan driver for Microsoft Windows (Version 6.00 E - dated October 2007 - sp36684.exe off the HP web page). I restarted my notebook PC and during the bootup pressed the F10 button. This brought up the system configuration menu. I changed the internal network adapter from disabled to enabled and then F9 to save the configuraton. I exited and and then restarted.
I just about fell off my chair when my notebook booted up and the Broadcom driver was detected. The wireless light had turned blue and I was able to connect wireless to my home network. Now the real test will come when I turn off my PC and see if everything has taken.
This question was solved. View Solution.
02-01-2009 07:07 AM
Be sure and make a recovery point in Windows, so you can go back to that point if the problem happens again.
Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
2014 Microsoft MVP - Microsoft Windows Expert - Consumer
03-16-2009 04:17 PM
03-21-2009 08:42 PM
Kudos!!!!!!!!!! My Compaq F557US model has not recognized the Broadcom wireless hardware for 8 months now... I've been forced to use a land line connection to get on the internet ever sence. I've been on the phone with HP to no avail... removed my card and reinstalled in hopes that the plug-n-play would recognize the hardware...reinstalled the latest driver... updated bios... reinstalled factory settings... etc... nothing has ever worked...
That was until I read your comments... I took your advice to heart...
First, I have VISTA... I went to: control panel, progams & feature, and uninstalled the Broadcom wireless driver. I never rebooted at this point... I went to www.hp.com and inputted into the "search" box the driver name you spoke of... sp36684.exe... Strange, but it shows only Windows XP as required... As I said, I have VISTA... but you can't break something broken... So, I downloaded and installed the software as it recommended... I logged off and rebooted as per normal. I didn't go into F10 and change anything, I just simply rebooted per normal... Once fully up and going... I said a prayer and flipped my switch on... SHAZAM... blue light... I'm emailing you ON WIRELESS now to thank you for your feedback... God bless!