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shep1327
Posts: 2
Member Since: ‎11-29-2010
Message 1 of 2 (1,230 Views)

Internet not working

My internet on my laptop was working when I switched off last night, this morning when I switched my laptop on the wireless on the laptop did not work, I removed the battery, updated drivers but still not working.

I am a novice and my next step if I can't get any help is to take my computer back to factory settings. someone please help

 

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DavidPK
Posts: 31,596
Member Since: ‎09-24-2010
Message 2 of 2 (1,227 Views)

Re: Internet not working

Hi,

 

Probably the best thing to try first is a System Restore.

 

Tap away at f8 as you start the PC to enter Windows recovery console.  Use the arrow keys to select Safe Mode and hit return.  When Windows has loaded in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point that is 24 hours before you had the connection problem and then proceed with the restore.  When windows reboots, see if your connection is now working again.

 

Best wishes,

 

DP-K

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