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Honor Student
jwaysmith
Posts: 2
Member Since: ‎10-17-2012
Message 1 of 3 (240 Views)

Losing internet connection on restart

I've been losing my internet connection each time I have to restart my computer.  I thought it was the ethernet connection so recently went to a Netgear wireless connection.  At first I could recover the connection after restarting 4 or 5 times but now the only way to recover my internet connection is by doing a system restore.  The wireless device shows a strong signal but the computer isn't picking it up.  My computer is the p6610f series with Windows 7.  Is there a fix for this problem?

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 3 (200 Views)

Re: Losing internet connection on restart

It sounds like there is a software issue that is causing this.

 

After the system restore is performed, do you notice any Windows Updates being performed?

 

What exactly is the behavior of Internet not working?

 

Do you receive any error messages?  If so, what are they?

 

What web browser are you using?

 

What is the full model name of the notebook?  You should be able to find this by pressing the Fn + Esc keys at the same time.

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Honor Student
jwaysmith
Posts: 2
Member Since: ‎10-17-2012
Message 3 of 3 (173 Views)

Re: Losing internet connection on restart

I thought the Windows Updates may have been causing the problem so I turned off automatic updates.  Still losing internet.  The wireless is showing a strong signal but the computer is showing no internet access.  I've tried disabling the connection and enabling it again, still nothing and no error messages at all.  My computer is a desktop HP Pavilion P6610F with Windows 7.

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