Question
Reply
 
Top Student
here4help
Posts: 8
Member Since: ‎01-08-2012
Message 1 of 13 (3,413 Views)

My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router


I have an HP Compaq Presario A900 Notebook PC with Serial Number: 3CE82317CH and Product Number: FE799UAR which I have had for a little over two years now.

 

OS on it is Windows Vista Home Premium SP2,

Internet Browser on it is IE8.

 

I initially had a Huawei SmartAX MT882a ASDL (Broadband) modem supplied by my ISP, Vodafone, by which I did my internet browsing until a couple of months ago (10/20/2011) when I obtained their upgraded Broadband Wireless Router - EchoLife HG520c. My ISP technicians spent a considerable time configuring the system only succeeding in having this notebook connected to the internet through the supplied cable. Internet connection by wireless on this notebook has been fruitless, even though it connects to the router but not beyond that (See snapshot here:  Wireless Network.jpg

 

What gives me more concern is that I also had another notebook (Sony Vaio) with Windows 7 Home Premium which immediately connected to the internet when it was turned on. Not only that; I recently acquired a DELL OptiPlex 780 Desktop with Windows 7 Professional 32-bit Operating System which also readily connected to the router and the internet.

 

So, whatever is wrong with the Compaq Laptop, I do not know and would like someone to assist me in resolving this problem.

 

Many thanks

Provost
DavidPK
Posts: 32,580
Member Since: ‎09-24-2010
Message 2 of 13 (3,407 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Hi,

 

I can't see the screenshot you've uploaded yet until it has been approved by a moderator, but try the following.

 

Shut down the notebook. Tap away at f8 as you start up to access Windows Recovery Console.  Use the arrow keys to select 'Safe Mode with Networking' and hit enter.  Let windows fully load in this mode and see if you can now access the internet - only choose a known 'safe site' such a Microsoft or HP as your security software will not be running while in this mode.  To exit Safe Mode, simply restart the notebook in the usual way and Windows will start normally.

 

Let me know the result.

 

Also, from the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.



ipconfig /all                        ( Note that there is a space between ipcofig and the / ).

 

Copy and paste the results into Notepad and then copy and paste these details with your next post.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
here4help
Posts: 8
Member Since: ‎01-08-2012
Message 3 of 13 (3,394 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Thanks DP-K, I did as suggested but it did not work.

 

As requested, following was the result of ipconfig view:

 

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

 

C:\Users\Compaq>ipconfig /all

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : compaq-laptop

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Mixed

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter

   Physical Address. . . . . . . . . : 00-1F-E1-79-1B-96

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::111:3561:e06a:b405%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Sunday, January 08, 2012 5:21:50 PM

   Lease Expires . . . . . . . . . . : Monday, January 09, 2012 5:21:49 PM

   Default Gateway . . . . . . . . . : 192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 335552482

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-0C-B8-7A-00-1E-EC-7C-70-DC

 

   DNS Servers . . . . . . . . . . . : 8.8.8.8

                                       8.8.4.4

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet

 NIC

   Physical Address. . . . . . . . . : 00-1E-EC-73-25-F2

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 13:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{3A7E6013-1841-48D5-B3E7-6EB8020FE

44F}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 15:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 7:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 12:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : 6TO4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 14:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 02-00-54-55-4E-01

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 16:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 17:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 19:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 21:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 22:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 24:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 25:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #11

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 26:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #12

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 27:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #13

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 30:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{D3A23A70-C832-4A12-8FA2-13B1A21C0

44D}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 11:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{32FD296C-4BC2-4110-AEE1-11E707F16

07E}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 29:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : 6TO4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 31:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{D3A23A70-C832-4A12-8FA2-13B1A21C0

44D}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 33:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : 6TO4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

C:\Users\Compaq>

 

Regards,

here4help

Provost
DavidPK
Posts: 32,580
Member Since: ‎09-24-2010
Message 4 of 13 (3,390 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Hi,

 

It may be an idea to set up a Static IP address to see if this will allow you to connect.

 

Open windows Control Panel and open Network and Sharing Centre.  Click Manage Network Connections and in the following window, right click your wireless connection and select Properties.  Left click on Internet Protocol Version 4 (TCP/IPv4) to highlight it ( click on the wording and not the box with the tick ) then click the Properties button.  Click the radio button next to 'Use the following IP Address and then enter the following values.

 

IP Address                                192.168.1.120

Subnet Mask                             255.255.255.0

Default Gateway                        192.168.1.1

 

Also, assign the following DNS Server Addresses

 

Preferred DNS Server               208.67.222.222             ( These belong to OpenDNS )

Alternate DNS Server                208.67.220.220

 

After entering these values, remember to click OK to each open Window, before restarting the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
here4help
Posts: 8
Member Since: ‎01-08-2012
Message 5 of 13 (3,384 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Thanks once again DP-K. I still could not get anywhere with your valuable suggestions. You may see the snapshot here: http://gedochin.com/Wireless%20Network.jpg.


 One other info I forgot to include in my original post was that I have an UBUNTU Operating System installed on the same laptop and that has no problem connecting to the internet through the same wireless router which could ten means that problem is with Windows Vista (my own assumptions).

 

Where do we go from here?

 

Regards,

here4help

Provost
DavidPK
Posts: 32,580
Member Since: ‎09-24-2010
Message 6 of 13 (3,380 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

[ Edited ]

Hi,

 

Open windows Control Panel. open Network and Sharing Centre and click 'Manage network connections'.  Right click your wireless connection and select Properties.  Remove the tick from the box next to Internet Protocol Version 6 (TCP/IPv6), then click OK and close all open windows.

 

Restart the notebook and let me know if this has made any difference.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
here4help
Posts: 8
Member Since: ‎01-08-2012
Message 7 of 13 (3,357 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Hi DP-K,

 

Thanks again but it still didn't work. So I guess I just have to give up.

 

All the same let me give some Kudos for your assistance so far. You've really given me a lot  of attention.

 

Keep it up

 

here4help

Provost
DavidPK
Posts: 32,580
Member Since: ‎09-24-2010
Message 8 of 13 (3,350 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

[ Edited ]

Hi,

 

You're welcome and there are still plenty of options to try if you wish to :smileyhappy:

 

Can you let me know the security software you have on the Windows installation.

 

Also, try downloading and reinstalling the WLAN driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp39001-39500/sp39403.exe

 

After the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
here4help
Posts: 8
Member Since: ‎01-08-2012
Message 9 of 13 (3,321 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Hi DP-K,

 

I downloaded and installed the WLAN driver bvut I am still at where I have been.

 

Security on my system is McAfee Total Protection and that is what I have on all the other other sets.

 

Regards,

 

here4help

Provost
DavidPK
Posts: 32,580
Member Since: ‎09-24-2010
Message 10 of 13 (3,309 Views)

Re: My HP Compaq Notebook Cannot Connect to the Internet Through Wireless Router

Hi,

 

Open windows Control Panel, open Device Manager and open up Network Adapters.  Right click on the wireless adapter and select Uninstall - do not delete drivers if asked.

 

Restart the notebook and let windows fully load.  Is there any change?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation