My laptop wireless keeps dropping off (1597 Views)
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Top Student
MariaReilly
Posts: 8
Registered: ‎05-27-2012
Message 1 of 8 (1,597 Views)

My laptop wireless keeps dropping off

Hi, my laptop is a HP Pavilion dv7 Notebook PC 64 bit and my wireless INTEL (R) Centrino (R) Advanced-N 6200 AGN keeps dropping off. When I turn my laptop on I get Internet for I minute and then I lose it and can't recover Internet again! I tried running the troubleshooter but that isnt working eather!!! Please I would need help
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Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 2 of 8 (1,565 Views)

Re: My laptop wireless keeps dropping off

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

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  Microsoft MVP Windows Expert - Consumer
Honor Student
Kayzee
Posts: 4
Registered: ‎06-06-2012
Message 3 of 8 (1,546 Views)

Re: My laptop wireless keeps dropping off

I have the same problem with my hp pavilion dvd 6 notebook, 6150sd ever since I got the patop seven months ago. I had my work laptop so wasnt an issue but now that I dont have the work laptop anymore, got to fix it now!

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Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 4 of 8 (1,535 Views)

Re: My laptop wireless keeps dropping off

@Kayzee

 

Hi,

 

1. Please write your notebook product number (p/n), which system are you using and country of purchase.

     Resource:

     How to Locate the Notebook product number (p/n)

 

2. Go to:

Control Panel -> Device Manager -> Network adapters

Right click wireless card and choose ' Properties '. Click ' Driver ' tab and post which driver version you see there. Next select ' Details ' tab, use the dropdown selector to choose Hardware Ids and paste all the values ​​from there to the next reply. This way I will be able to find out which drivers you need.

Below you've got example how to do it:

464i329EA20FEFCDC76A
466i652BE51C12165A92
467iC2AEC23384DE4519

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Honor Student
Kayzee
Posts: 4
Registered: ‎06-06-2012
Message 5 of 8 (1,522 Views)

Re: My laptop wireless keeps dropping off

Product number is  QB005EA#ABH, HP Pavilion dv6 notebook (running on Windows 7) bought in Netherlands.

 

Thanks for the tips, I will try that just now.

 

Just did -

 

I dont have Wireles card underneath Network Adapters but do have Intel(R) Centrino(R) Wireless-N 1030 and the driver version is 14.0.3.3



 

Can I use the email address( HP.Support.Forum@hp.com) to send you the list of  hardware ids or is there another email address I can use?

 

Thanks







Honor Student
Kayzee
Posts: 4
Registered: ‎06-06-2012
Message 6 of 8 (1,521 Views)

Re: My laptop wireless keeps dropping off

Hardward IDs.JPG





Honor Student
Kayzee
Posts: 4
Registered: ‎06-06-2012
Message 7 of 8 (1,519 Views)

Re: My laptop wireless keeps dropping off

Network adapters.JPG

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Daniel_Potyrala
Posts: 10,920
Registered: ‎01-31-2009
Message 8 of 8 (1,512 Views)

Re: My laptop wireless keeps dropping off

Uninstall current driver for Intel(R) Centrino(R) Wireless-N 1030.

 

Download and install latest driver from here.

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
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